#WeStNs - Wednesday 25th September 2019 8pm (GMT Standard Time) Wider Patient Engagement – Listening to the Patient Voice

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Hosted by WeStudentNurse using #WeStNs

Wider Patient Engagement (WPE) – Listening to the Patient Voice

What is WPE and how can it help my nurse training?

Special Guests: Kim Young, James Munro, Leanne Patrick


“Hear the patient voice at every level – even when that voice is a whisper” BerwickReport, August 2013

WPE provides student nurses opportunities to develop a greater understanding of the importance of listening to what matters to patients, family members and service users. WPE activity can be undertaken in a variety of ways; virtual, face to face or a blend of the two. Flexibility is key to its success.

Kim Young, Associate Professor of Education at the University of Plymouth (UoP) School of Nursing and Midwifery, joins us to share her knowledge and experience as a pioneer in the field of WPE. Kim’s WPE work to date includes encouraging students to take lead roles with social media campaigns; working more closely with patient support groups; finding solutions to working with ‘hard to reach’ groups; and working with feed back platforms, alongside the Patients’ Association and Patient Opinion, to help gauge patient feedback and ensure best practice.  WPE has attracted scrutiny and interest from key national organisations particularly NHS England and Health Education England (HEE).  UoP nursing students were congratulated by HEE for their work during the pilot phase. UoP students now undertake WPE as part of our new 2019 nursing curriculum.

Kim will be joined by James Munro, CEO of Care Opinion to share with students how WPE activity can easily be incorporated into students’ placement learning and evidencing for practice outcomes. Care Opinion is all about connection, collaboration and change.

CareOpinion is the UK’s leading independent feedback website, enabling patients to share their experiences of healthcare services. Care Opinion focuses on promoting the patient voice and can help facilitate dialogue between patient and health services.  Students at UoP have been able to introduce changes in practice by engaging Care Opinion services within their local NHS Trusts. 

Leanne Patrick, who recently completed her under graduate degree in Mental Health Nursing will also be joining us to share her experiences.  Leanne worked with Care Opinion in Scotland as a site moderator and also shares her experience of completing a quality improvement project introducing Care Opinion as an independent feedback service in one of her placement areas.

Would you like to be better prepared for your next placement, understand your patients’ care pathways, experiences of access to care in your local placement area? Perhaps you re already undertaking WPE activities as part of your degree and have ideas and experiences to share?

Join Kim, James and Leanne as we talk about WPE in the nursing curriculum at the University of Plymouth and how engaging in WPE projects and services like Care Opinion can improve not only your learning, but also enhance your knowledge of the importance of listening and responding to the patient voice.

https://www.careopinion.org.uk/info/professionals

https://www.plymouth.ac.uk/news/education-excellence-award-for-nursing-academic

   

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@PUNC19Hope
25 September 2019 21:13
I found the tweet chat very helpful. It was great to see what other STN's think of WPE and to find out how they've come across WPE within their programmes and degrees. Being able to share positive views about Care Opinion allowed me to understand that both STN's and RN's are involved in WPE. I feel that tweet chats provide a way for healthcare professionals to all collaborate together to improve WPE across a much larger area than just one institution




 #WeStNs transcript

 
@zoe_punc19
25 September 2019 20:00
Looking forward to tonight’s tweet chat on Wider Patient Engagement #WeStNs #PUNC19 https://twitter.com/WeStudentNurse/status/1176800700237565952
@lucypunc19
25 September 2019 20:00
@WeStudentNurse Hi #WeStNs
@LeanneHPatrick
25 September 2019 20:00
@WeStudentNurse Hello! Looking forward to tonight's chat #WeStNs
@BonnieGPUNC
25 September 2019 20:00
@WeStudentNurse #WeStNs
@WeStudentNurse
25 September 2019 20:01
Starting any minute now! Welcome... A few housekeeping tweets to follow while everyone joins us, before we launch into Question One #WeStNs https://t.co/TtDkO1Os5q
@PUNCBinu
25 September 2019 20:01
@WeStudentNurse hi #westns
@GemPUNC19
25 September 2019 20:01
@WeStudentNurse Hello! #WeStNs
@PUNCLEAH1
25 September 2019 20:01
Wider Patient Engagement – Listening to the Patient Voice via #WeStNs 25/09/2019 http://www.wecommunities.org/tweet-chats/chat-details/5405 via @WeStudentNurse
@AliceNiamhPUNC
25 September 2019 20:01
@WeStudentNurse Hello! #WeStNs
@lynn_laidlaw
25 September 2019 20:01
@WeStudentNurse Hi, #WeStNs
@nursingPUNC18
25 September 2019 20:01
@WeStudentNurse Hi Joy here too #WeStNs
@KimYoun33934432
25 September 2019 20:01
@WeStudentNurse #WeStNs good evening everyone
@punclouisa
25 September 2019 20:01
@WeStudentNurse Hello! #WeStNs
@PUNC19LucyHanna
25 September 2019 20:01
@WeStudentNurse Hi :) interested to see tonight's chat #WeStNs
@WeStudentNurse
25 September 2019 20:01
@lynn_laidlaw welcome lynn #WeStNs
@WeStudentNurse
25 September 2019 20:02
#WeStNs Tweetchat admin Wider Patient Engagement - Listening to the Patient Voice Starting now..but before we do here's some little guidance from the NMC on social media. #WeStNs https://t.co/aW6HsKwsJT
@ClareeceW
25 September 2019 20:02
@WeStudentNurse Hi #WeStNs
@WeStudentNurse
25 September 2019 20:02
@AliceNiamhPUNC welcome #WeStNs
@jamesfm55
25 September 2019 20:02
Hello #WeStNs, it's James here, one of the team at @careopinion + @CareOpinionScot ??
@stintonkathryn1
25 September 2019 20:02
@WeStudentNurse Hello #WeStNs
@WeStudentNurse
25 September 2019 20:02
@GemPUNC19 welcome #WeStNs
@Punc19_SophieB
25 September 2019 20:02
@WeStudentNurse #WeStNs Good evening!
@AliceNiamhPUNC
25 September 2019 20:02
Tweetchat is underway! Join at anytime! Use #WeStNs ???? #PUNC19 https://twitter.com/WeStudentNurse/status/1176934394675613696
@WeStudentNurse
25 September 2019 20:02
@PUNCBinu welcome #WeStNs
@WeStudentNurse
25 September 2019 20:02
@BonnieGPUNC welcome #WeStNs
@katiePUNC191
25 September 2019 20:02
@WeStudentNurse hi #WeStNs
@LeanneHPatrick
25 September 2019 20:02
@KimYoun33934432 @WeStudentNurse Hello! Looking forward to chatting with everyone this evening #WeStNs
@JazzyGPUNC
25 September 2019 20:02
@WeStudentNurse Hello! #WeStNs
@WeStudentNurse
25 September 2019 20:03
Here we go...first question Don't forget to add the hashtag #WeStNs with every reply so everyone can see your comments. https://t.co/EUCC2dlhnV
@lisarich_punc19
25 September 2019 20:03
Hi #WeStNs
@KimYoun33934432
25 September 2019 20:03
@jamesfm55 @careopinion @CareOpinionScot Good evening James, looking forward to the tweet chat #WeStNs
@PUNC_Chloe
25 September 2019 20:03
@WeStudentNurse Hi #WeStNs
@PUNC19_Vicky
25 September 2019 20:03
@WeStudentNurse Hi #WeStNs
@PUNC19_Emma
25 September 2019 20:03
Hello #WeStNs
@LeanneHPatrick
25 September 2019 20:03
RT @WeStudentNurse: #WeStNs Tweetchat admin Wider Patient Engagement - Listening to the Patient Voice Starting now..but before we do here…
@StephaniePUNC19
25 September 2019 20:03
@WeStudentNurse Hi #WeStNs
@PUNCBinu
25 September 2019 20:03
@WeStudentNurse NO, I never had any clinical practice #WeSTNs
@PCmartyna
25 September 2019 20:03
@WeStudentNurse Can' wait #WeStNs
@WeStudentNurse
25 September 2019 20:03
It's super busy tonight welcome to all 2019 new students, et al, if we don't respond to your tweet straight away, we will get to you, what's great about the chat is everyone joins in together #WeStNs
@katiePUNC19
25 September 2019 20:03
@WeStudentNurse Hi #WeStNs
@HarrietStamper
25 September 2019 20:03
Looking forward to developing my twitter knowledge, and engaging with #WeStNs #punc19 #widerpatientengagement https://twitter.com/zoe_punc19/status/1176934417224425475
@cerys_punc19
25 September 2019 20:03
@WeStudentNurse Hi #WeStNs
@WeStudentNurse
25 September 2019 20:04
@lucypunc19 welcome #WeStNs
@thrombosisday
25 September 2019 20:04
#WeStNs We are excited to join you during this chat! #WTDay19 https://t.co/g9IyTrkmQV
@WeStudentNurse
25 September 2019 20:04
@LeanneHPatrick welcome #WeStNs
@PUNCtingale
25 September 2019 20:04
@WeStudentNurse Hi! #WeStNs
@GemPUNC19
25 September 2019 20:04
@WeStudentNurse We have just started our journey in #WPE as first years! #WeStNs
@ClareeceW
25 September 2019 20:04
@WeStudentNurse We had a webinar on wider patient engagement today #WeStNs
@sharonevans35
25 September 2019 20:04
@WeStudentNurse @BonnieGPUNC Hi, Sharon here #WeStNs
@WeStudentNurse
25 September 2019 20:05
@KimYoun33934432 Hi Kim so glad to have you here tonight #WeStNs
@LeanneHPatrick
25 September 2019 20:05
RT @WeStudentNurse: Here we go...first question Don't forget to add the hashtag #WeStNs with every reply so everyone can see your comment…
@WeStudentNurse
25 September 2019 20:05
@PUNC19LucyHanna welcome #WeStNs
@PUNCJack
25 September 2019 20:05
@WeStudentNurse #WeStNs #PUNC18
@WeStudentNurse
25 September 2019 20:05
@ClareeceW welcome #WeStNs
@PUNC19_Emma
25 September 2019 20:05
Just started the journey today but have been part of it with my own GP #WeStNs
@WeStudentNurse
25 September 2019 20:05
@stintonkathryn1 welcome #WeStNs
@AliceNiamhPUNC
25 September 2019 20:05
@WeStudentNurse Today was the first in-depth introduction of WPE I had on my degree @plymuni! With a commissioning b/g I had a bit of WPE knowledge but being a #studentnurse adds a whole new dimension! Looking forward to incorporating WPE into clinical practice! #WeStNs
@WeStudentNurse
25 September 2019 20:05
@Punc19_SophieB welcome #WeStNs
@jamesfm55
25 September 2019 20:05
Does everyone know what WPE (wider patient engagement) could include? What would count? (I am a bit unsure) #WeStNs
@PCmartyna
25 September 2019 20:06
@WeStudentNurse It's the first time I've heard of it, still confused #WeStNs
@PUNCJack
25 September 2019 20:06
RT @WeStudentNurse: Here we go...first question Don't forget to add the hashtag #WeStNs with every reply so everyone can see your comment…
@PUNC19Shannon
25 September 2019 20:06
RT @GemPUNC19: @WeStudentNurse We have just started our journey in #WPE as first years! #WeStNs
@WeStudentNurse
25 September 2019 20:06
@katiePUNC191 welcome #WeStNs
@lynn_laidlaw
25 September 2019 20:06
@WeStudentNurse Not a student nurse but a patient. Can I make a plea for meaningful involvement of patients, not just engagement with patients. Important difference. #WeStNs
@WeStudentNurse
25 September 2019 20:06
@JazzyGPUNC welcome #WeStNs
@PUNC_sophie
25 September 2019 20:06
@WeStudentNurse Previously no, but we had a lecture on it today #WeStNs
@Rachel_A_
25 September 2019 20:06
hurrah- it is the tweetchat youve all been waiting for #WeStNs https://twitter.com/WeStudentNurse/status/1176934394675613696
@abiPUNC19
25 September 2019 20:06
Hello everyone ! Not to see if I’m doing this right! First year student problems ???? #WeStNs
@KimYoun33934432
25 September 2019 20:06
@GemPUNC19 @WeStudentNurse #WeStNs our @PlymUniHHS nursing cohorts focus on working closely with patient representation groups and organisations to learn about the importance of listening to and responding to the patient voice.
@Punc19L
25 September 2019 20:07
@WeStudentNurse @LeanneHPatrick hi, looking forward to this chat tonight, can't wait to learn more on wider patient engagement after todays webinar #WeStNs #punc19
@PUNC19_Emma
25 September 2019 20:07
@WeStudentNurse Only just started the journey but have been part of it with my own GP #WeStNs
@WeStudentNurse
25 September 2019 20:07
That's great to hear Laura, anyone else come across Friends and Family feedback? #WeStNs https://twitter.com/PUNC19Laura/status/1176935725251645440
@LeanneHPatrick
25 September 2019 20:07
@WeStudentNurse At @Stirling_Health we were encouraged to take a look at @CareOpinion or to read books about patient experience of their conditions. It wasn't specifically about WPE but introduced me to the wonderful Care Opinion! #WeStNs
@katiePUNC19
25 September 2019 20:07
@WeStudentNurse I have just began my degree in adult nursing and received my first brief on WPE today :) #WeStNs
@PUNCtingale
25 September 2019 20:07
@WeStudentNurse Yes I have! Had a 'webinar' about it today. #WeStNs
@StephaniePUNC19
25 September 2019 20:07
@WeStudentNurse Not yet! #WeStNs I didn't even know what #WPE was until this morning!
@jamesfm55
25 September 2019 20:07
RT @KimYoun33934432: @GemPUNC19 @WeStudentNurse #WeStNs our @PlymUniHHS nursing cohorts focus on working closely with patient representatio…
@AmyPUNC_19
25 September 2019 20:07
@WeStudentNurse Introduced to WPE today in a webinar session! #WeStNs
@WeStudentNurse
25 September 2019 20:07
Any plans on how Jack? What have you experienced so far? #WeStNs https://twitter.com/PUNCJack/status/1176935667223486465
@PUNC14
25 September 2019 20:07
Wider pateint engagement Tweet chat on now if you are new try and follow along and have tweet make sure to include #WeStNs in your tweets. https://twitter.com/WeStudentNurse/status/1176935147767128064
@KimYoun33934432
25 September 2019 20:07
@WeStudentNurse Glad to join our nursing colleagues and students #WeStNs to chat about wider patient engagement
@PUNC_Chloe
25 September 2019 20:07
@WeStudentNurse No only learnt about it today in our webinar. Very interesting though. #WeStNs
@lynn_laidlaw
25 September 2019 20:07
@jamesfm55 Great question James and who’s perspective matters. #WeStNs
@stintonkathryn1
25 September 2019 20:08
@WeStudentNurse Having only heard of it today for the first time, I must say I was a little confused... #WeStNs
@WeStudentNurse
25 September 2019 20:08
@sharonevans35 @BonnieGPUNC Welcome Sharon great to have you with us #WeStNs
@HarrietStamper
25 September 2019 20:08
@WeStudentNurse #WeStNs As part of community prescribing practice for substance misuse we tried to engage family and friends who were involved in the recover and maintance of recovery. It worked really well. #punc19 #studentmentalhealthnurse
@PUNC19_Vicky
25 September 2019 20:08
@WeStudentNurse Just been introduced to it today on the webinars #WeStNs
@WeStudentNurse
25 September 2019 20:08
Fab can you tell us a little about what you learnt? I am sure others can add insights who joined you. #WeStNs https://twitter.com/ClareeceW/status/1176935619764858880
@LeanneHPatrick
25 September 2019 20:08
@AliceNiamhPUNC @WeStudentNurse @PlymUni This sounds interesting Alice. What was your knowledge of WPE before? #WeStNs
@PUNC19Laura
25 September 2019 20:08
RT @PUNC14: Wider pateint engagement Tweet chat on now if you are new try and follow along and have tweet make sure to include #WeStNs in y…
@Saraah_PUNC19
25 September 2019 20:09
@WeStudentNurse We had a seminar on this topic today! ?? #WeStNs
@PUNC14
25 September 2019 20:09
RT @KimYoun33934432: @WeStudentNurse Glad to join our nursing colleagues and students #WeStNs to chat about wider patient engagement
@PUNCJack
25 September 2019 20:09
@lynn_laidlaw @WeStudentNurse I agree, Lynn absolutely. Patient-centred care is a core foundation of nursing and we need to ensure that patients voice is heard at every step. #WeStNs #PUNC18 #PUNC19
@WeStudentNurse
25 September 2019 20:09
Have you found students responde well to this @KimYoun33934432 ? #WeStNs https://twitter.com/KimYoun33934432/status/1176936058229022723
@LeanneHPatrick
25 September 2019 20:09
@Rachel_A_ @WeStudentNurse #WeStNs https://t.co/zkFnUUp28Z
@lucypunc19
25 September 2019 20:09
@WeStudentNurse Introduced to WPE today and I am loooking forward to looking it to it further #WeStNs
@PUNC19LucyHanna
25 September 2019 20:09
@WeStudentNurse I haven't come across WPE before my degree study/placement but have learnt about it in today's Webinar. We were introduced to different platforms which encourage WPE e.g. Care Opinion. Personally I think WPE is a great way for patients to improve their healthcare visits #WeStNs
@Jenna_PUNC19
25 September 2019 20:09
@WeStudentNurse Haven't come across it before but had a webinar on it today! I've never used Twitter before so this is all very new and exciting :-) #WeStNs
@WeStudentNurse
25 September 2019 20:09
@PUNCtingale welcome #WeStNs
@Shaun_LDNurse
25 September 2019 20:09
@WeStudentNurse It’s pretty integral to #LearningDisability practice, albeit possibly taken as a given. #WeStNs
@WeStudentNurse
25 September 2019 20:09
@CerysPoynter welcome #WeStNs
@SamSwabyPUNC
25 September 2019 20:09
@WeStudentNurse It is all very new to me, introduction into WPE today @PlymUni, a lot more to look into and investigate i feel #WeStNs
@WeStudentNurse
25 September 2019 20:10
We are delighted to have the insights of @KimYoun33934432 , @jamesfm55 and @LeanneHPatrick tonight Here is Question 2...great comments so far, keep them coming. #WeStNs https://t.co/gtQczSjhzk
@abiPUNC19
25 September 2019 20:10
It was a really interesting webinar today about WPE. Can’t wait to start volunteering and using care opinion #WeStNs
@IndiaFlair
25 September 2019 20:10
@WeStudentNurse Hi #WeStNs
@PUNC19Laura
25 September 2019 20:10
@HarrietStamper @WeStudentNurse Excellent to hear it is effective in practice! #WeStNs
@PUNCMHNursing19
25 September 2019 20:10
Having trouble getting on to the tweet-chat #WeStNs can someone help please? ??
@katiePUNC191
25 September 2019 20:10
@WeStudentNurse I've never been on placement, but hope to experience some WPE when on my first placement #WeStNs
@Saraah_PUNC19
25 September 2019 20:10
@WeStudentNurse We had a webinar on this topic today!?? #WeStNs
@WeStudentNurse
25 September 2019 20:10
@StephaniePUNC19 hopefully after tonight you will have learnt more and we have some great resources for you after the chat #WeStNs
@Rachel_A_
25 September 2019 20:10
@WeStudentNurse Hi all. So excited for the 1st chat with a #WeStNsPod ! And lots of new faces too #WeStNs
@jamesfm55
25 September 2019 20:11
And we are so pleased it did! ?? #WeStNs
@LeanneHPatrick
25 September 2019 20:11
@Shaun_LDNurse @WeStudentNurse What are some things you could recommend to others about making WPE more accessible? #WeStNs
@GemPUNC19
25 September 2019 20:11
@WeStudentNurse About the different ways we can get involved throughout our time with #PlymUni and beyond. A particular interest of mine was #CareOpinion #WeStNs
@AliceNiamhPUNC
25 September 2019 20:11
@LeanneHPatrick @WeStudentNurse @PlymUni I was lucky enough to work on commissioning projects for Women & Children so we used focus groups to gain insight into what patients & their families wanted the services to look like. We also had patient reps evaluating bids and sharing feedback. Really interesting role! #WeStNs
@WeStudentNurse
25 September 2019 20:11
We hope tonight will lift some of that confusion #WeStNs anyone able to shed some light here? https://twitter.com/PCmartyna/status/1176935913412341761
@PUNC14
25 September 2019 20:11
@WeStudentNurse Fabulous work by @TantamKate listening and talking to ITU survivors hearing their experiences has transformed ITU care, delirium prevention and rehab #WeStNs
@lynn_laidlaw
25 September 2019 20:11
@PUNCJack @WeStudentNurse Would agree but what do you mean by “ patient centred” ? It’s a term that’s in vogue but what is needed to facilitate it. It’s easy to say I am patient centred. #WeStNs
@abiPUNC19
25 September 2019 20:11
Never realised how important WPE is until you look into further ! #WeStNs
@Rachel_A_
25 September 2019 20:11
RT @WeStudentNurse: Here we go...first question Don't forget to add the hashtag #WeStNs with every reply so everyone can see your comment…
@SH_PUNC19
25 September 2019 20:11
@WeStudentNurse We had a webinar around this this morning, was very interesting and looking forward to being able to put it into practice #WeStNs
@PUNC19Laura
25 September 2019 20:11
@WeStudentNurse Interesting to see the different ways it can be implemented I.e face to face discussion, focus groups, online via things like @careopinion - lots of ways to put it into practice #WeStNs
@PUNCJack
25 September 2019 20:12
@WeStudentNurse I was peripherally aware of groups that patients attended in the Trust I was based in for 1st year, but I didn't explore further at the time. I live very close to a local community hospital and so I'm going to inquire about any opportunities to engage #WeStNs #PUNC18 #PUNC19
@MellissaPUNC19
25 September 2019 20:12
@WeStudentNurse Had our first webinar today on WPE. first year. #WeStNs
@Rachel_A_
25 September 2019 20:12
@WeStudentNurse The closest, asides from one day on a ward where all discharges were given the Family & Friends thingy, is the page in my PAD for feedback. ?? #WeStNs
@zoe_punc19
25 September 2019 20:12
I am interested in learning more after our webinar today and considering joining a patient participation group at my GP surgery #WeStNs #PUNC19
@WeStudentNurse
25 September 2019 20:12
Snap shot of other WPE activities happening in Scotland. So we have some common understanding here that wider patient engagement coined by @KimYoun33934432 is all about listening to the patient voice...@CareOpinion is a tool that helps us to do just that. #WeStNs https://twitter.com/LeanneHPatrick/status/1176936241117433861
@katiePUNC19
25 September 2019 20:13
@WeStudentNurse @KimYoun33934432 @jamesfm55 @LeanneHPatrick WPE allows feedback from patients in order to make adjustments and improvements to the health care service. I volunteered in Derriford hospital taking patient surveys and found it very useful to see the feedback given #WeStNs
@SH_PUNC19
25 September 2019 20:13
Wider Patient Engagement – Listening to the Patient Voice via #WeStNs 25/09/2019 http://www.wecommunities.org/tweet-chats/chat-details/5405 via @WeStudentNurse
@SteveHallamPUNC
25 September 2019 20:13
@WeStudentNurse No only just started finding out about it this week #PUNC19 #WeStNs
@abiPUNC19
25 September 2019 20:13
Does anyone have any info on the epic volunteering days ??? #WeStNs
@LeanneHPatrick
25 September 2019 20:13
@AliceNiamhPUNC @WeStudentNurse @PlymUni This sounds great. Especially that there was a clear commitment to patient involvement. Thanks for sharing Alice, sounds like a great role. #WeStNs
@WeStudentNurse
25 September 2019 20:13
Interesting comment and great question here! #WeStNs https://twitter.com/lynn_laidlaw/status/1176937312300740615
@Rachel_A_
25 September 2019 20:13
@WeStudentNurse I think discussing WPE would suit the section of our leadership module where patients as stakeholders/ customers is mentioned. The #WeStNsPod on Care Opinion would be great in the independent study folder for that week @Michaelfarquh17 #WeStNs
@jamesfm55
25 September 2019 20:13
@PUNCMHNursing19 @SteveHallamPUNC You are on it! Just keep using the #WeStNs hashtag and you are there ??
@WeStudentNurse
25 September 2019 20:13
Nicely put Katie #WeStNs https://twitter.com/katiePUNC19/status/1176937680288079877
@AliceNiamhPUNC
25 September 2019 20:13
@WeStudentNurse @KimYoun33934432 @jamesfm55 @LeanneHPatrick My understanding so far is that there's an emphasis on the importance of listening to the views of the patient & their family, good or bad. WPE allows students/RNs to act on the feedback & potentially make changes/improvements as a result. #WeStNs
@PUNC19Laura
25 September 2019 20:14
@WeStudentNurse @KimYoun33934432 @jamesfm55 @LeanneHPatrick WPE appears to focus on the little as well as the large issues patients encounter and provides patients with a platform to speak to us as professionals. We then have a responsibility to action these changes for our patients #WeStNs
@lynn_laidlaw
25 September 2019 20:14
@Rachel_A_ @WeStudentNurse No evidence to back up that friends and family test supports patient engagement and is fit for purpose #WeStNs
@PUNCBinu
25 September 2019 20:14
@WeStudentNurse @KimYoun33934432 @jamesfm55 @LeanneHPatrick Communication is necessary for a hospital field Whether it's between doctors, nurses, staff and patients listening and speaking to resolve a problem that requires immediate action helps to improve the daily life of every person that works in a team of the medical society. #WeSTNs
@Rachel_A_
25 September 2019 20:14
RT @WeStudentNurse: Interesting comment and great question here! #WeStNs https://twitter.com/lynn_laidlaw/status/1176937312300740615
@BedlingtonJamie
25 September 2019 20:14
@WeStudentNurse Hi 1st year Mental Health Nurse student at @RGUNandM here #WeStNs
@KimYoun33934432
25 September 2019 20:14
@PUNC19LucyHanna @WeStudentNurse #WeStNs our @PlymUniHHS year 1 nursing students have been introduced to our Wider Patient Engagement Framework today in 2 webinars - one with @careopinion
@WeStudentNurse
25 September 2019 20:15
Beautifully put Laura! #WeStNs https://twitter.com/PUNC19Laura/status/1176937965664309249
@Lowri_punc19
25 September 2019 20:15
@WeStudentNurse Only learnt about it today! Looking forward to learning more and including it in practice #WeStNs
@GemPUNC19
25 September 2019 20:15
@WeStudentNurse @KimYoun33934432 @jamesfm55 @LeanneHPatrick From my understanding, WPE gets the patient involved by being able to give their feedback on a number of platforms which can help improve care but also makes them feel valued and listened to #WeStNs
@SteveHallamPUNC
25 September 2019 20:15
RT @WeStudentNurse: Here we go...first question Don't forget to add the hashtag #WeStNs with every reply so everyone can see your comment…
@Rachel_A_
25 September 2019 20:15
@WeStudentNurse @KimYoun33934432 @jamesfm55 @LeanneHPatrick I think its about improving services and care, but also enabling patients and services users to engage more with their own health/ care plans/ treatment etc. this helps nurses and StNs to give person centred care and suits The Code #WeStNs
@PUNCtingale
25 September 2019 20:15
@WeStudentNurse @KimYoun33934432 @jamesfm55 @LeanneHPatrick WPE is important as it can connect nurses and student nurses to the feedback and experiences that they have had in hospital and ward environments. This is vital for the modern day nursing community as this feedback can lead substantial practice changes to improve QOL #WeStNs
@PUNC19_Emma
25 September 2019 20:15
@WeStudentNurse @KimYoun33934432 @jamesfm55 @LeanneHPatrick It's about giving patients and families not just a voice to be heard but a voice that has the chance to implement changes in there own healthcare providers by expressing their opinions. #WeStNs
@LeanneHPatrick
25 September 2019 20:15
@KimYoun33934432 @WeStudentNurse @Stirling_Health @careopinion @PlymUniHHS Really important work. The focus for us was about the experience of individuals living with various conditions rather than engagement or involvement; I'd have liked to see it step into this. @PlymUniHHS often leading the way! #WeStNs
@lynn_laidlaw
25 September 2019 20:15
@PUNCJack @WeStudentNurse Is that then about you and your motivation? What power do patients have to ensure their care meets their actual needs as opposed to perceived needs? #WeStNs
@katiePUNC191
25 September 2019 20:15
@WeStudentNurse @KimYoun33934432 @jamesfm55 @LeanneHPatrick to support patients health needs in the community, it helps to reduce the number of patients in hospitals #WeStNs
@AliceNiamhPUNC
25 September 2019 20:15
@LeanneHPatrick @WeStudentNurse @PlymUni A clear engagement report was produced too, it's available publicly. Really proud to have been part of the work! #WeStNs
@KimYoun33934432
25 September 2019 20:15
@AliceNiamhPUNC @LeanneHPatrick @WeStudentNurse @PlymUni #WeStNs this is an excellent example of #WPE
@WeStudentNurse
25 September 2019 20:16
@lynn_laidlaw @Rachel_A_ @jamesfm55 any comments here in relation to evidence of @caropinion #WeStNs I think the #WeStNsPod episode 3 from @RCHTWeCare may give some insight. #WeStNs
@WeStudentNurse
25 September 2019 20:16
@BedlingtonJamie @RGUNandM Welcome #WeStNs
@slongPUNC
25 September 2019 20:16
#WeStNs evening. Am I doing this right, never tweeted before
@jamesfm55
25 September 2019 20:16
@KimYoun33934432 @LeanneHPatrick @WeStudentNurse @Stirling_Health @careopinion @PlymUniHHS And I guess the purpose is to ensure students can gain understanding of how care feels from the perspective of someone receiving it? #WeStNs
@WeStudentNurse
25 September 2019 20:17
Question 3... Remember to type #WeStNs with each comment so everyone can follow these great discussion threads. New 2019 Cohort, you are doing fab! https://t.co/HeTMAboNQy
@SamSwabyPUNC
25 September 2019 20:17
@WeStudentNurse @KimYoun33934432 @jamesfm55 @LeanneHPatrick I believe WPE to be an important communicator between patients and healthcare professionals, learning a greater depth into the patient experience, enabling continuous improvement #WeStNs
@WeStudentNurse
25 September 2019 20:17
Here's a great link to evidence that listening to the patient voice is not only important but works! Listen to it after the chat ends, it is just five minutes . #WeStNs https://twitter.com/RCHTPtExp/status/1176929843906265089
@jamesfm55
25 September 2019 20:17
RT @WeStudentNurse: Interesting comment and great question here! #WeStNs https://twitter.com/lynn_laidlaw/status/1176937312300740615
@abiPUNC19
25 September 2019 20:17
I found the @careopinion really interesting and such a great resource for both students to use as well as patients as it gives them the confidence that they may not have in a face to face situation to write about their experiences. #WeStNs
@PUNC19Laura
25 September 2019 20:17
@WeStudentNurse Giving patients, carers and service users the ability to advocate for their own care needs and have a platform to discuss failings in their care requirements is only useful if clinicians listen to their feedback and act on it #WeStNs
@SteveHallamPUNC
25 September 2019 20:18
I found the podcasts very helpful after a day of webinars felt a bit overwhelmed but the two podcasts by @WeStudentNurse definitely made it easier to understand #WeStNs
@lynn_laidlaw
25 September 2019 20:18
@PUNCJack @WeStudentNurse It’s not theory, it’s my life. I don’t need you to emphasise with me, I need engagement/ involvement to mean something and for me to be part of the MDT. #WeStNs
@PUNC19Shannon
25 September 2019 20:18
@WeStudentNurse Had a webinar regarding WPE today, first year and part of our first module of Child health nursing! #WeStNs
@WeStudentNurse
25 September 2019 20:18
@KimYoun33934432 @PUNC19LucyHanna @PlymUniHHS @careopinion that's great to hear, such a fab foundation for year one students. #WeStNs and they are out in force tonight keen to learn more, very encouraging!
@LeanneHPatrick
25 September 2019 20:18
@GemPUNC19 @WeStudentNurse @KimYoun33934432 @jamesfm55 Great points about feeling listened to. What do you think might be a benefit to services by investing in patient engagement? #WeStNs
@AliceNiamhPUNC
25 September 2019 20:18
@KimYoun33934432 @LeanneHPatrick @WeStudentNurse @PlymUni Thank you @KimYoun33934432 ?? the engagement strategy was clear and showed a continued commitment throughout. #WeStNs
@KimYoun33934432
25 September 2019 20:18
@katiePUNC19 @WeStudentNurse @jamesfm55 @LeanneHPatrick #WeStNs this is a very valuable experience. We support our students to find out more about how healthcare organisations respond to patient and family feedback #change #serviceimprovement
@GemPUNC19
25 September 2019 20:18
@WeStudentNurse #WPE gives the patient a voice and allows them to give any negative or positive feedback on a number of platforms i.e virtual or face-to-face #WeStNs
@PUNC19LucyHanna
25 September 2019 20:18
@WeStudentNurse @KimYoun33934432 @jamesfm55 @LeanneHPatrick WPE aims to provide patients and relatives with a louder voice, so not only are they heard but action is taken to improve healthcare visits. It's very important to student and RNs as it can help us in improving the care we give to everyone who enters our care #WeStNs
@jamesfm55
25 September 2019 20:18
@AliceNiamhPUNC @WeStudentNurse @KimYoun33934432 @LeanneHPatrick I like the sound of that ?? #WeStNs
@PUNC14
25 September 2019 20:18
@slongPUNC Yes you are include the #WeStNs at contribute as much as you like
@katiePUNC19
25 September 2019 20:19
@WeStudentNurse Previously I have used surveys which the patients can answer anonymously #WeStNs
@Punc19L
25 September 2019 20:19
@WeStudentNurse @KimYoun33934432 @jamesfm55 @LeanneHPatrick Its about receiving feedback negative and positive from patients, then acting on this feedback to create change in healthcare. #WeStNs
@WeStudentNurse
25 September 2019 20:19
Really good question here from @LeanneHPatrick Thoughts? #WeStNs https://twitter.com/LeanneHPatrick/status/1176938998943690752
@Lowri_punc19
25 September 2019 20:19
@WeStudentNurse @KimYoun33934432 @jamesfm55 @LeanneHPatrick WPE allows us to incorporate patient feedback into making healthcare settings a better place for everyone. It allows us to receive positive feedback as well as constructive criticism so that we can improve patient care. #WeStNs
@JonathanCliffe8
25 September 2019 20:19
@WeStudentNurse @KimYoun33934432 @jamesfm55 @LeanneHPatrick Listening to the “lived” experiences of those we care for is important - it allows us to be able to “walk in their shoes” - #WeStNs
@lisarich_punc19
25 September 2019 20:19
Found our lecture on it this morning very interesting, patient and family feedback is very important and we should seek feedback to improve our practice #WeStNs
@KimYoun33934432
25 September 2019 20:19
@WeStudentNurse Well articulated Laura well done #WeStNs
@ClareeceW
25 September 2019 20:20
@WeStudentNurse Currently I personally haven’t engaged in any WPE but I was thinking that I could go back to the residential home were I worked and speak to the residents. The home already holds regular meetings for the residents to air their views and feelings. #WeStNs
@lucypunc19
25 September 2019 20:20
@WeStudentNurse I ve come across friends and family feedback when working in Derriford hospital. The areas I worked in all placed a strong importance in this form of feedback to improve any future patients and their families care experience and journey. #WeStNs
@SteveHallamPUNC
25 September 2019 20:20
@WeStudentNurse I currently work in a care home and we use feedback surveys and care homes .co.uk I think I gives a chance to feedback also #WeStNs
@WeStudentNurse
25 September 2019 20:20
A golden nugget of insight here from @jamesfm55 Why is it so important to know the patient's perspective? How does it help us as nursing students? #WeStNs https://twitter.com/jamesfm55/status/1176938637746941957
@katiePUNC191
25 September 2019 20:20
@WeStudentNurse I currently don't have any experience with this but I plan to change that by using social media and Care Opinion #WeStNs
@PUNCtingale
25 September 2019 20:20
@WeStudentNurse I am currently sitting on no healthcare experience. However, I can imagine that without knowing about WPE in the nursing career path would be mainly spoken word and complaints. #WeStNs
@PUNC19_Emma
25 September 2019 20:20
@WeStudentNurse I've engaged in surveys at my GP and hospital, facebook pages and polls, face to face meetings and school clinics. #WeStNs
@LeanneHPatrick
25 September 2019 20:20
RT @WeStudentNurse: Really good question here from @LeanneHPatrick Thoughts? #WeStNs https://twitter.com/LeanneHPatrick/status/1176938998943690752
@KimYoun33934432
25 September 2019 20:20
@jamesfm55 @LeanneHPatrick @WeStudentNurse @Stirling_Health @careopinion @PlymUniHHS Exactly that James #WeStNs
@PUNCBinu
25 September 2019 20:21
@WeStudentNurse Feedback from leaflets or review from the care homes or medical centres keeps us to engage in the patient voice. #WeSTNs
@Shaun_LDNurse
25 September 2019 20:21
@LeanneHPatrick @WeStudentNurse That’s a big question. I’m sure many courses already have patients and families come and discuss their thoughts and feelings. I just feel there’s a lot to learn from marginalised groups, especially navigating the wider welfare system (not solely health). #WeStNs
@jamesfm55
25 September 2019 20:21
@WeStudentNurse @lynn_laidlaw @Rachel_A_ @caropinion @RCHTWeCare @careopinion Sorry forgot tag #WeStNs. (I am just back from workshop today about online patient feedback in general practice, for example)
@sharonevans35
25 September 2019 20:21
@katiePUNC19 @WeStudentNurse Was that in secondary or primary care Katie? #WeStNs
@Jess_punc19
25 September 2019 20:21
@WeStudentNurse #WeStNs hello!!
@GemPUNC19
25 September 2019 20:21
@WeStudentNurse Have not had an opportunity to put anything into practise yet however, my time spent as a Community Care Assistant allowed me to ask service users if everything was ok. #WeStNs
@jamesfm55
25 September 2019 20:21
RT @KimYoun33934432: @PUNC19LucyHanna @WeStudentNurse #WeStNs our @PlymUniHHS year 1 nursing students have been introduced to our Wider Pat…
@PUNC19Laura
25 September 2019 20:21
@WeStudentNurse Engaged as a patient with feedback forms, and as a professional with receiving feedback forms! The webinar today provided much broader insight on what I can use moving forward #weStNs
@SteveHallamPUNC
25 September 2019 20:21
@WeStudentNurse @LeanneHPatrick I think that I will enable the services to adapt and provide a more inclusive and fluid process and empower the patients as they feel listened to and respected #WeStNs
@WeStudentNurse
25 September 2019 20:21
Negative and positive feedback, great point Gemma! So how do feel about the negative as well as the positive? How do both types of feedback help us? #WeStNs https://twitter.com/GemPUNC19/status/1176939092761821191
@lynn_laidlaw
25 September 2019 20:22
@PUNC19LucyHanna @WeStudentNurse @KimYoun33934432 @jamesfm55 @LeanneHPatrick Is there any point in being heard if that doesn’t actually lead to change? If I offer feedback is it meaningless if I am not involved in the solution to any problem? #WeStNs
@MedicineGov
25 September 2019 20:22
RT @WeStudentNurse: Really good question here from @LeanneHPatrick Thoughts? #WeStNs https://twitter.com/LeanneHPatrick/status/1176938998943690752
@SamSwabyPUNC
25 September 2019 20:22
@WeStudentNurse I have no experience of WPE, but after today I'm considering going back to where I was a volunteer and asking the service users what their experiences are #WeStNs
@slongPUNC
25 September 2019 20:22
@Rachel_A_ @WeStudentNurse @KimYoun33934432 @jamesfm55 @LeanneHPatrick #WeStNs I have to agree. I also believe it promotes personal growth as a student and as a nurse to become more open minded to other views.
@PUNC19Laura
25 September 2019 20:22
RT @WeStudentNurse: Beautifully put Laura! #WeStNs https://twitter.com/PUNC19Laura/status/1176937965664309249
@Punc19E
25 September 2019 20:22
@GemPUNC19 @PUNC19Shannon @WeStudentNurse I had my first webinar today and found out information about WPE, I’m still a bit confused about it but I’m sure I’ll get some more information soon ?? #WeStNs
@StephaniePUNC19
25 September 2019 20:22
@WeStudentNurse #WeStNs I'm still trying to understand how #WPE works as this is very new to me as a #studentnurse. Although I think that #CareOpinion is a fantastic way for patients and families to express their opinions. I would be thoroughly interested in getting involved with their work.
@AliceNiamhPUNC
25 September 2019 20:22
@WeStudentNurse I have started exploring ways to engage. I have noted many potential opportunities today such as joining my local PPG at a GP surgery. My family members have experienced care provisions locally so I hope to encourage them to share their experiences on Care Opinion. #WeStNs
@JonathanCliffe8
25 September 2019 20:23
@WeStudentNurse @LeanneHPatrick Engaging with those we care for can benefit the service. 1)it can reinforce what we already do well (positive praise). 2) it can highlight issues that can be addressed to improve their experience & future experiences #WeStNs
@SteveHallamPUNC
25 September 2019 20:23
@WeStudentNurse @jamesfm55 I thinks like james said old chest nut of putting yourself in the patients shoes and see the world from their side #WeStNs
@PUNC19Laura
25 September 2019 20:23
@KimYoun33934432 @WeStudentNurse Thank you Kim, excellent webinar today. I have come away feeling empowered regarding WPE. #WeStNs
@PUNC14
25 September 2019 20:23
@WeStudentNurse @jamesfm55 In #NRS415 clinical skills our students will be playing the patient to try and experience interventions and care from the patients perspective a lot of learning available with this approach #WeStNs
@lynn_laidlaw
25 September 2019 20:23
@PUNC19Laura @WeStudentNurse @KimYoun33934432 @jamesfm55 @LeanneHPatrick No, do things WITH patients, not FOR them. Anything less is paternalistic IMHO. #WeStNs
@WeStudentNurse
25 September 2019 20:23
This is such a brilliant idea...going back getting feedback from a nursing home where you used to work, keep them coming as your insights will help others. @KimYoun33934432 isn't this fantastic thinking #WeStNs https://twitter.com/ClareeceW/status/1176939459083980801
@PUNC19_Vicky
25 September 2019 20:23
@WeStudentNurse Not had a chance to put anything into practice. But read the patient and family feedback at the hospital to see what the patients and their families views are #WeStNs
@Rachel_A_
25 September 2019 20:23
RT @WeStudentNurse: Question 3... Remember to type #WeStNs with each comment so everyone can follow these great discussion threads. New 2…
@PUNCtingale
25 September 2019 20:23
RT @flamingcopper: For all the new student nurses starting their journey, here are my top tips for year 1 ?? #WeStNs #StNProject #studentnur…
@PUNC19Shannon
25 September 2019 20:24
@WeStudentNurse @KimYoun33934432 @jamesfm55 @LeanneHPatrick WPE allows us as nurses to learn more about the patients and receive feedback in which we can then apply to make further adjustments to healthcare. #WeStNs
@LeanneHPatrick
25 September 2019 20:24
@Shaun_LDNurse @WeStudentNurse It is a big question. A friend of mine (@pennywincer) is working on a book at the moment. We were chatting recently & the voice of lived experience came up - has your educational experience as a student LD nurse included much focus on this? #WeStNs
@katiePUNC19
25 September 2019 20:24
@sharonevans35 @WeStudentNurse Secondary, I would visit different wards and take surveys of a variety of patients #WeStNs
@KimYoun33934432
25 September 2019 20:24
@WeStudentNurse @PUNC19LucyHanna @PlymUniHHS @careopinion #WeStNs our students can choose from a menu of Wider Patient Engagement activities with charities, patient support groups, @careopinion activities, a digital champion scheme to and as a few examples. #WPE activity is managed by the student and monitored by the personal tutor
@Punc19_AntonyE
25 September 2019 20:24
It would be interesting to see the results from A&E departments. They seen to always get the biggest hit for care due to time restraints #WeStNs
@Shaun_LDNurse
25 September 2019 20:24
@WeStudentNurse @KimYoun33934432 @jamesfm55 @LeanneHPatrick Again, as said before I think it’s possibly seen as a given in #LearningDisability practice (unsure if it’s a formal element of the other fields education). I would say this we try to go beyond listening and responding, but also empowering and encouraging co-production. #WeStNs
@PUNC14
25 September 2019 20:24
RT @KimYoun33934432: @WeStudentNurse @PUNC19LucyHanna @PlymUniHHS @careopinion #WeStNs our students can choose from a menu of Wider Patient…
@WeStudentNurse
25 September 2019 20:25
Question 4 #WeStNs https://t.co/WraiIOyyk1
@abiPUNC19
25 September 2019 20:25
Feel like we can learn so much about the care that we give to people by putting ourselves in the patients shoes and seeing how little things can make such a big difference #WeStNs
@GemPUNC19
25 September 2019 20:25
@WeStudentNurse The negative feedback helps improve services for future patients whereas the positive feedback helps make the healthcare professionals feel they are doing a good job! Both enable the patients to feel valued and acknowledged opposed to a number #WeStNs
@Rachel_A_
25 September 2019 20:25
@WeStudentNurse I don’t feel like its something I've been involved in & as much as I'll like to say I’ll get more involved on placements, I wont be doing that with the current set up of family & friends because the concept is just too bizarre to me. I don’t think it helps much at all #WeStNs
@PUNC19Laura
25 September 2019 20:25
@WeStudentNurse Both are fantastic tools. Negative feedback encourages changes to happen. Positive feedback let’s us know we are on the right track. Think people are more likely to share when things go wrong though? #WeStNs
@HarrietStamper
25 September 2019 20:25
@WeStudentNurse @LeanneHPatrick #WeStNs My thoughts would be that WPE would enable individuals to take accountablility for thier lives, enable care planning, treatment to be wholistic and to help those in the individuals life feel supported, involved and heard. Save money, save time and be a proactive approach.
@JonathanCliffe8
25 September 2019 20:25
@GemPUNC19 @WeStudentNurse Yes. It’s important to remember when we engage with those we care for and receive positive feedback - this feedback should be disseminated #WeStNS
@PCmartyna
25 September 2019 20:25
@WeStudentNurse @jamesfm55 It allows us to see more in depth of what the patient might be experiencing, it’s like the concept of being in someone else’s shoes, we are not going to feel exactly what the patient is feeling but getting the concept of it is beneficial for student nurses? #WeStNs
@AliceNiamhPUNC
25 September 2019 20:25
@SH_PUNC19 I'm using my phone! It's whatever works for you lovely but I would recommend searching #WeStNs and viewing the 'latest' tab as you'll see the latest tweets in the thread ?? don't panic, it is very busy on here tonight (which is GREAT! But can be overwhelming!)
@PUNC19_VCliff
25 September 2019 20:25
@WeStudentNurse Before coming to uni I engaged with some patient participation as a patient by attending groups and conferences to provide a patients voice. I want to join similar groups to help you g people’s voices be heard #WeStNs
@slongPUNC
25 September 2019 20:26
@WeStudentNurse @KimYoun33934432 #WeStNs I currently work in a care home and I don't think they actually ask what the residents feel about their care. I will mention this option when I go in next.
@selenam738
25 September 2019 20:26
Try using ‘Emotional Touchpoints’ to yield valuable feedback which is person centred. #WeStNs
@LeanneHPatrick
25 September 2019 20:26
@Shaun_LDNurse @WeStudentNurse @KimYoun33934432 @jamesfm55 I find this heartening and something we could all learn from LD nurse education. In ky experience, it has not been formal or given significant focus #WeStNs
@PUNC19LucyHanna
25 September 2019 20:26
@WeStudentNurse As I haven't yet been on placement I haven't been able to engage with the patient voice and their experiences of care, but ideally on placement I would be able to focus on WPE and further my knowledge of WPE :) #WeStNs
@GemPUNC19
25 September 2019 20:26
@WeStudentNurse Was introduced today in our Webinar! Something I am really interested in getting involved in! #WeStNs
@KimYoun33934432
25 September 2019 20:26
@lisarich_punc19 #WeStNs all nursing students should be supported to gain patient, service user, Carter feedback during practice placements. Ongoing learning can be achieved by reflecting on the feedback received
@ClareeceW
25 September 2019 20:26
@WeStudentNurse I have found it really useful when looking into different hospitals and care settings. It’s also great to see patient feedback, both positive and negative #WeStNs
@jamesfm55
25 September 2019 20:26
For a few more staff + patient perspectives on @careopinion there are short videos here: https://www.careopinion.org.uk/info/videos-from-us #WeStNs
@PUNCtingale
25 September 2019 20:26
RT @KimYoun33934432: @lisarich_punc19 #WeStNs all nursing students should be supported to gain patient, service user, Carter feedback durin…
@katiePUNC191
25 September 2019 20:26
@WeStudentNurse I came across Care Opinion for the first time today in our webinar earlier, I think it is a good way for patients to express their feelings and get the answers they've been looking for #WeStNs
@MellissaPUNC19
25 September 2019 20:27
@WeStudentNurse @KimYoun33934432 @jamesfm55 @LeanneHPatrick For what I understand so far is that it gives the patients and the families a voice to give feedback good or bad about the healthcare service that has be provided and any concerns are being addressed for improvement #WeStNs
@PUNC14
25 September 2019 20:27
#PUNC19 great advice if you are struggling to follow the tweet chat it is busy so so click search and entre #WeStNs and click latest to follow https://twitter.com/AliceNiamhPUNC/status/1176940817438711809
@SamSwabyPUNC
25 September 2019 20:27
@WeStudentNurse I've not come across care opinion until today, a family member has had extensive stays in hospital and continuous treatment recently and I will be encouraging them to put forward their views. #WeStNs
@SteveHallamPUNC
25 September 2019 20:27
@WeStudentNurse Totally agree with this promote their independence and be there with them treat holistically not just clinically with a fully inclusive approach #WeStNs
@lisarich_punc19
25 September 2019 20:27
I have reflected on previous experience as a patient and as a family member supporting a loved one in hospital following the seminar today! As a first year student I hope to to engage with patients, where possible and gain variable feedback #WeStNs
@PUNCBinu
25 September 2019 20:27
@WeStudentNurse Yes, and I have personally felt that whether you are a working member of the medical team becoming a patient and arriving for treatment a personal opinion can be given and it is star progress in the hospitals. #WeSTNs
@WeStudentNurse
25 September 2019 20:27
@Anna_Chick @SustainableEra @PlymUni you got to launch it before us lol Anna, it will be tweeted after tonight's tweetchat! #WeStNs
@Punc19M
25 September 2019 20:27
Love being able to call myself a student nurse :) #westudentnurses #weStNs
@PUNCtingale
25 September 2019 20:27
RT @Punc19M: Love being able to call myself a student nurse :) #westudentnurses #weStNs
@PUNC19Laura
25 September 2019 20:28
@slongPUNC @WeStudentNurse @KimYoun33934432 I haven’t come across many care homes that actually ask their residents what they think about their care (some do though!) #WeStNs
@Punc19E
25 September 2019 20:28
@WeStudentNurse I currently haven’t snagged in any WPE but I am planning to change this through the use of social media. I also think that care options is an amazing way for patients and families to express there feelings, it is also great how the get feedback. #WeStNs
@LeanneHPatrick
25 September 2019 20:28
RT @WeStudentNurse: Question 4 #WeStNs https://t.co/WraiIOyyk1
@AliceNiamhPUNC
25 September 2019 20:28
@WeStudentNurse Over the past couple of weeks I have heard more about @careopinion, I then went online to explore the site for myself which was extremely interesting and reassuring that service users have a safe space to share their views, experiences, recommendations & concerns #WeStNs
@KimYoun33934432
25 September 2019 20:28
@SamSwabyPUNC @WeStudentNurse #WeStNs only the patient, carer, service user will know how they were cared for
@WeStudentNurse
25 September 2019 20:28
We love this reflection and action! Well done Sam let us know how you get on. #WeStNs
@BonnieGPUNC
25 September 2019 20:28
@WeStudentNurse #WeStNs we heard about it today in our webinar and how it is effectively used in allowing feedback to get back to organisations!
@BedlingtonJamie
25 September 2019 20:29
@WeStudentNurse As previously mentioned I’m yet to engage in WPE. But if I have followed the chat correctly, I’m sure I will do; as ensuring MH care is properly ‘Patient Centred’ surely necessitates this. #WeStNs
@thrombosisday
25 September 2019 20:29
RT @WeStudentNurse: Question 3... Remember to type #WeStNs with each comment so everyone can follow these great discussion threads. New 2…
@Lowri_punc19
25 September 2019 20:29
@WeStudentNurse The Nursing home I work at often has resident&family meetings. Families are also encouraged to use http://carehome.co.uk to review the home and it also allows them to see what others have said. #WeStNs
@PUNC19_Emma
25 September 2019 20:29
@WeStudentNurse We were lucky to have a webinar today from @careopinion. I've already looked at there website and it is a great place for people to anonymously provide feedback and gain a result. I hope to have more interaction with them throughout my degree. #WeStNs
@Shaun_LDNurse
25 September 2019 20:29
@LeanneHPatrick @WeStudentNurse @pennywincer ... of course, we often have parents, carers, [and where possible, as you aware for some people communicate differently] people share their experiences of everything from daily life to navigating the system. #WeStNs
@SaraPUNC191
25 September 2019 20:29
@WeStudentNurse I havent had any deals with WPE but i have been looking alot at the care opinion stories this afternoon #WeStNs
@KimYoun33934432
25 September 2019 20:29
@AliceNiamhPUNC @WeStudentNurse #WeStNs our @PlymUniHHS nursing students were pioneers to join patient participation groups as student volunteers. A ‘National first’
@punclouisa
25 September 2019 20:29
@WeStudentNurse @jamesfm55 #WeStNs
@PUNC19Laura
25 September 2019 20:29
@KimYoun33934432 @SamSwabyPUNC @WeStudentNurse Which is why it’s so important to give them a voice and a platform! #WeStNs
@katiePUNC19
25 September 2019 20:29
@WeStudentNurse I was introduced to it today and found it very interesting and a great way to improve health care services! #WeStNs
@NathanDavidH
25 September 2019 20:30
@WeStudentNurse In my experiences of practice, feedback has only been sought when the patient has asked to give feedback, usually by the friends and family test. However, I’ve seen other wards have a feedback book where patients can write their thoughts in or some wards just keep cards #WeStNs
@lynn_laidlaw
25 September 2019 20:30
@KimYoun33934432 @SamSwabyPUNC @WeStudentNurse How do we then use that meaningfully to bring about change with patients etc? That’s what missing. We need to complete the circle..... #WeStNs
@PUNCtingale
25 September 2019 20:30
@KimYoun33934432 @SamSwabyPUNC @WeStudentNurse That's the beauty of the WPE service, using the power of modern social media to empower people to share their experiences with the people that can make positive change #WeStNs
@KimYoun33934432
25 September 2019 20:30
@WeStudentNurse An excellent example #WeStNs
@lisarich_punc19
25 September 2019 20:30
Really interested in the work Care Opinion are doing #careopinion #WeStNs
@AmyPUNC19
25 September 2019 20:30
@WeStudentNurse I heard first about it today in our webinar, sounds really interesting and I'm intrigued to learn more throughout the module! #WeStNs
@Rachel_A_
25 September 2019 20:30
RT @WeStudentNurse: Question 4 #WeStNs https://t.co/WraiIOyyk1
@JonathanCliffe8
25 September 2019 20:30
@WeStudentNurse In maternity services - most organisations have a #MaternityVoices partnerships - a collaboration of women and their families & care providers. #WeStNs https://t.co/JrRfXGob2w
@WeStudentNurse
25 September 2019 20:30
Another great feedback tool! Thanks Lowri. #WeStNs
@PUNC19LucyHanna
25 September 2019 20:30
@WeStudentNurse Until today I hadn't come across Care Opinions feedback service, but on a webinar today I was shown the Care Opinion page and some great progress they made in order to help patients or relatives who had a negative experience in their healthcare journey #WeStNs
@abiPUNC19
25 September 2019 20:31
By looking on the @careopinion it is really positive to see the all the improvements that are being made to care services by patients speaking about their experiences #WeStNs
@PUNC19_VCliff
25 September 2019 20:31
@WeStudentNurse I heard about it today in a webinar, it looks very interesting and a very useful resource! #WeStNs
@WeStudentNurse
25 September 2019 20:31
Just the type of small steps that can make a huge difference in raising and listening to the patient voice. #WeStNs
@lynn_laidlaw
25 September 2019 20:31
@PUNCtingale @KimYoun33934432 @SamSwabyPUNC @WeStudentNurse Do I only have power as a patient if someone chooses to “ empower “ me? Don’t tell me I am empowered, ask me if I feel I have power. #WeStNs
@LeanneHPatrick
25 September 2019 20:32
@WeStudentNurse I have indeed and was lucky to work there as a student nurse! I learned so much about patient experience - the same themes emerging about what mattered: Feeling heard, compassionate staff, being believed/taken seriously and skilled care. #WeStNs
@Rachel_A_
25 September 2019 20:32
@WeStudentNurse Not until #WeStNsPod. I will now be using it myself, having just had a bad experience with a referral. I wasn’t going to say anything incase it affected my care, but this way I feel like I can. I'm pleased ill be able to point my patients in that direction too now #WeStNs
@KimYoun33934432
25 September 2019 20:32
@Shaun_LDNurse @WeStudentNurse @jamesfm55 @LeanneHPatrick Excellent example #WeStNs. It is imperative that health care provider organisations should respond and evidence changes that they make to patient care delivery too
@PUNCMHNursing19
25 September 2019 20:32
The idea of receiving feedback, good or bad, is a great way to not only improve the experience for the service users, but to also help us, as healthcare professionals, to deliver first class care. #WeStNs #widerpatientengagement #PUNC19
@sam_thomas02
25 September 2019 20:32
@WeStudentNurse #WeStNs my trust currently make use of @careopinion but it’s something I feel could be better promoted to patients... there doesn’t seem to be an equal amount of feedback across different wards/departments.
@AliceNiamhPUNC
25 September 2019 20:32
@KimYoun33934432 @WeStudentNurse @PlymUniHHS My first experience of PPGs was hearing about the work my former CCG colleagues did with a rural PPG and seeing how hugely appreciated their involvement was, especially as they were so 'far out'! I'd like to explore how hard to reach service users views are included! #WeStNs
@WeStudentNurse
25 September 2019 20:32
Here is a fab comment @jamesfm55 wrote four years ago, it is spot on, please have a read. #WeStNs
@Punc19Sam
25 September 2019 20:32
@WeStudentNurse @KimYoun33934432 @jamesfm55 @LeanneHPatrick WPE can not only give service users (and family) a platform to raise concerns, or what works in healthcare. I think it would be beneficial to know what their experiences are; not only to improve services, but our own practices in order to give the best care/support. #WeStNs
@Shaun_LDNurse
25 September 2019 20:32
@LeanneHPatrick @WeStudentNurse @pennywincer ** also important to note the strong personal narratives people have for entering #LDNursing, many (especially the more mature) students have family members or even themselves have additional needs. #WeStNs
@StephaniePUNC19
25 September 2019 20:33
@WeStudentNurse #WeStNs Until today,I was unaware that patients/relatives could voice their opinion so easily. I think it is a fantastic and easy way to have the patient voice listened too and highlight concerns about their care. I think this is key to good patient experience!
@Punc19E
25 September 2019 20:33
@WeStudentNurse Today was the first time I had come across care opinion, I think it is a great way for the patients and families to engage with their thoughts and feelings. #WeStNs
@PUNCtingale
25 September 2019 20:33
@WeStudentNurse Care opinion is like the TripAdvisor of healthcare and support environments! #WeStNs
@WeStudentNurse
25 September 2019 20:33
'Safe space' great point Alice, this is so important. #WeStNs
@SaraPUNC191
25 September 2019 20:34
@WeStudentNurse Hey, sorry im new to this, keep shutting it down without meaning to haha i will get the hang of this #WeStNs
@jamesfm55
25 September 2019 20:34
Interesting to think about the pros + cons of these methods in terms of simplicity, safety for patients, learning, change, and wider spread... #WeStNs https://twitter.com/NathanDavidH/status/1176941969572028423
@SteveHallamPUNC
25 September 2019 20:34
@punc_lowri @WeStudentNurse This is the same site we use I couldn't rember the name but having checked out @careopinion today think it's a better system do @careopinion cover care homes #WeStNs
@sharonevans35
25 September 2019 20:34
RT @WeStudentNurse: Here is a fab comment @jamesfm55 wrote four years ago, it is spot on, please have a read. #WeStNs https://t.co/rha5idRN…
@PUNC19Laura
25 September 2019 20:34
@PUNCtingale @WeStudentNurse Absolutely! If you had a bad meal you would absolutely jump on tripadvisor so why don’t we advocate that people rate their care? #WeStNs
@AmyPUNC19
25 September 2019 20:34
@WeStudentNurse @KimYoun33934432 @jamesfm55 @LeanneHPatrick My understanding on WPE is they are virtual and/or face to face activities including patients, service users and carers to gain feedback and how to improve experiences. I think I will mostly get assessed on this in year 3 during my final module. #WeStNs
@WeStudentNurse
25 September 2019 20:34
So so busy tonight, we will get to your tweets, great discussions, you are doing great! #WeStNs
@Shaun_LDNurse
25 September 2019 20:34
@LeanneHPatrick @WeStudentNurse @KimYoun33934432 @jamesfm55 [as you’re aware I’m a bit of an #LDNurse evangelist] I’d love there to more definition and codification or what we do. #WeStNs
@WeStudentNurse
25 September 2019 20:35
Question 5 #WeStNs https://t.co/vkUHfAN1Bo
@LeanneHPatrick
25 September 2019 20:35
@Shaun_LDNurse @WeStudentNurse @pennywincer That's a really interesting point. It strikes me that it should be a fairly standard experience since most of nursing deals in intimate and emotional experiences. #WeStNs
@zoe_punc19
25 September 2019 20:35
I think @careopinion is a great way for patients to leave anonymous feedback, especially as many may be uncomfortable in making a face to face complaint. #WeStNs #PUNC19
@SteveHallamPUNC
25 September 2019 20:35
@PUNCMHNursing19 Totally agree with this #WeStNs
@AliceNiamhPUNC
25 September 2019 20:35
@PUNC19Kitty @AmyPUNC_19 @WeStudentNurse Try popping #WeStNs into the search bar and select latest! That may help ?? if not, I'm happy to give you a twitter masterclass ????????
@PUNC19LucyHanna
25 September 2019 20:36
@lynn_laidlaw @WeStudentNurse @KimYoun33934432 @jamesfm55 @LeanneHPatrick We learnt today that more than half of people who had negative healthcare experiences felt their feedback wasn’t welcomed but personally I think that’s what places like @careopinion are there for! They have very quick responses and aim to sort the problem, be persistent #WeStNs
@jamesfm55
25 September 2019 20:36
@sam_thomas02 @WeStudentNurse @careopinion Agreed - some organisations promote @careopinion really well but most... don't. ?? #WeStNs
@lynn_laidlaw
25 September 2019 20:36
@jamesfm55 And whether people are meaningfully involved in whether their feedback changes services or practice? #WeStNs
@SH_PUNC19
25 September 2019 20:36
@WeStudentNurse We came across Care Opiniom in a webinar today. It looks like a fantastic platform for patients to not share their negative and positive experiences but to get a response to their concerns so that they don’t just feel as though their complaint has fallen on deaf ears!#WeStNs
@LeanneHPatrick
25 September 2019 20:36
@Shaun_LDNurse @WeStudentNurse @KimYoun33934432 @jamesfm55 I think that would be really valuable. I also promised Penny I would ask about any books or online info on this and LD nursing history - do you know of any? #WeStNs
@PUNC19Laura
25 September 2019 20:36
@lynn_laidlaw @WeStudentNurse @KimYoun33934432 @jamesfm55 @LeanneHPatrick I would say both for and with apply here. I speak from both a professional and patient perspective #WeStNs
@katiePUNC191
25 September 2019 20:37
@WeStudentNurse Provide us with more opportunities to attend our local patient community support groups #WeStNs
@Jenna_PUNC19
25 September 2019 20:37
#WeStNs I agree with this.. I think that @careopinion should be better promoted. https://twitter.com/sam_thomas02/status/1176942631064092673
@AmyPUNC19
25 September 2019 20:37
@WeStudentNurse I used to work in an elderly care home, and used WPE often when communicating with families and people around service users I used to look after as some could not communicate this themselves. I completed WPE through email, face to face, written letters etc. #WeStNs
@MellissaPUNC19
25 September 2019 20:37
@WeStudentNurse Haven’t experienced #WPE or care opinion before having had the webinar this morning but excited to look more into it #WeStNs
@LeanneHPatrick
25 September 2019 20:37
RT @WeStudentNurse: Question 5 #WeStNs https://t.co/vkUHfAN1Bo
@katiePUNC19
25 September 2019 20:38
@WeStudentNurse Possibly allowing us collect patient opinions when on placement which we could use to improve the services we provide, this would help us develop and use feedback from patients constructively #WeStNs
@GemPUNC19
25 September 2019 20:38
@WeStudentNurse As a first year who's just been introduced to #WPE today, this would need a lot more knowledge and planning! However, activities such as this #TweetChat are the perfect place to start! #WeStNs
@SteveHallamPUNC
25 September 2019 20:38
@WeStudentNurse I think once I have access I will definitely be using @careopinion and possibly the gp support group thing timings for everything with me is hard manic life #WeStNs
@lynn_laidlaw
25 September 2019 20:38
@PUNC19LucyHanna @WeStudentNurse @KimYoun33934432 @jamesfm55 @LeanneHPatrick @careopinion That’s missing the point. If patients aren’t meaningfully involved in solutions/ co producing services then it’s another thing done to me not with me. #WeStNs
@Shaun_LDNurse
25 September 2019 20:38
@LeanneHPatrick @WeStudentNurse @pennywincer As you’ll probably agree it’s something more fundamental and central to #MHNursing and #LDNursing (and to a certain extent #CYPNursing) - and that’s no offence intended to #AdultNursing (as it’s more variable and accepted as such). #WeStNs
@PUNC19_Vicky
25 September 2019 20:38
@WeStudentNurse Was first introduced to it today. It's such a fab way for people to have their voices heard and cannot wait to get involved #WeStNs
@SaraPUNC191
25 September 2019 20:38
@PUNC14 @WeStudentNurse Thank you, all this tweeting /social media is hard! :) #WeStNs
@AliceNiamhPUNC
25 September 2019 20:38
@WeStudentNurse I would be hoping to attend PPGs and potentially link with former colleagues at the CCG who have a statutory responsibility to engage with service users over quality of services. #WeStNs
@PUNC19Laura
25 September 2019 20:38
@lynn_laidlaw @WeStudentNurse @KimYoun33934432 @jamesfm55 @LeanneHPatrick Unfortunately not all patients can advocate for themselves, and that is when doing things for our patients is a relevant solution #WeStNs
@JonathanCliffe8
25 September 2019 20:39
@WeStudentNurse Involving those we care for in the development and delivery of undergraduate programmes. #WeStNs
@PUNCtingale
25 September 2019 20:39
@WeStudentNurse We could use work experience that we undergo to see if any patients that have not shared their experiences and would share it with us #WeStNs
@Rachel_A_
25 September 2019 20:39
@lynn_laidlaw @WeStudentNurse I find it odd too. Tick box exercise feeling ????? #WeStNs
@jamesfm55
25 September 2019 20:39
There's a few ideas about how to get involved with @careopinion on this blog... but you may have better ideas! #WeStNs https://www.careopinion.org.uk/blogposts/815/how-can-student-nurses-get-involved-with-care
@kayleighAPUNC19
25 September 2019 20:39
RT @flamingcopper: For all the new student nurses starting their journey, here are my top tips for year 1 ?? #WeStNs #StNProject #studentnur…
@PUNCBinu
25 September 2019 20:40
@WeStudentNurse Can be involved in studying plan where learning about resolving patient concerns and feedback is a strategical part of the degree. #WeSTNs
@PUNC19Laura
25 September 2019 20:40
@Rachel_A_ @lynn_laidlaw @WeStudentNurse Have you looked at @careopinion to provide feedback for your trust? #WeStNs
@MellissaPUNC19
25 September 2019 20:40
@WeStudentNurse Learned some on a webinar today for the first time but very excited to getting involved #WeStNs
@AliceNiamhPUNC
25 September 2019 20:40
@WeStudentNurse This may give an opportunity to contribute to service change & innovation possibly by introducing groups to technology or digital means they may not be familiar with. #WeStNs
@sharonevans35
25 September 2019 20:40
RT @jamesfm55: There's a few ideas about how to get involved with @careopinion on this blog... but you may have better ideas! #WeStNs https…
@PUNC19LucyHanna
25 September 2019 20:40
@WeStudentNurse By attending WPE activities you could reflect this into your everyday learning and behaviour on placement, altering your ways so that it better impacts your patients from having this additional information (whether it was good or bad feedback) #WeStNs
@NocreamMelanin
25 September 2019 20:41
RT @WeStudentNurse: Question 3... Remember to type #WeStNs with each comment so everyone can follow these great discussion threads. New 2…
@lynn_laidlaw
25 September 2019 20:41
@PUNC19Laura @WeStudentNurse @KimYoun33934432 @jamesfm55 @LeanneHPatrick Patients aren’t yours, we are autonomous individuals. #WeStNs
@Rachel_A_
25 September 2019 20:41
RT @WeStudentNurse: Question 5 #WeStNs https://t.co/vkUHfAN1Bo
@CareOpinionScot
25 September 2019 20:41
Here's a couple of your nursing colleagues talking about what @careopinion means to them https://vimeo.com/352273753 #WeStNs
@WeStudentNurse
25 September 2019 20:41
Very interesting data and response to the date, we need to listen to the patient voice more clearly! #WeStNs
@PUNC14Julie
25 September 2019 20:41
RT @jamesfm55: There's a few ideas about how to get involved with @careopinion on this blog... but you may have better ideas! #WeStNs https…
@PUNC14
25 September 2019 20:42
@PUNC19Laura @lynn_laidlaw @WeStudentNurse @KimYoun33934432 @jamesfm55 @LeanneHPatrick Absolutely Laura #WeStNs
@lynn_laidlaw
25 September 2019 20:42
@PUNC19Laura @WeStudentNurse @KimYoun33934432 @jamesfm55 @LeanneHPatrick Who decides who can advocate for themselves or not? See lots of things done in the name of patients that don’t meaningfully involve patients. #WeStNs
@PUNC19_Emma
25 September 2019 20:42
@WeStudentNurse Honestly not sure yet, but I know how beneficial feedback can be for developing learning. Hopefully following this question can help give me some inspiration #WeStNs #PUNC19
@Rachel_A_
25 September 2019 20:42
@WeStudentNurse It would have fitted well in both of my public health assignments as an area for discussion and analysis. It can easily be linked into year 1 & 2 recommended reading etc for public health & in leadership for year 3 @Bucksuninurses #WeStNs
@PUNCMHNursing19
25 September 2019 20:42
@GemPUNC19 @WeStudentNurse I'm the same as you @GemPUNC19 and I would like to use it in as many places as possible to get the word out and start to make a difference, even if it is just a small one to start with. #WeStNs
@CareOpinionScot
25 September 2019 20:42
https://vimeo.com/352271047 the second video of David #WeStNs
@AmyPUNC19
25 September 2019 20:42
@WeStudentNurse I learnt about Care Opinion for the first time during my webinar today and found the concept really interesting. It is a really good idea to have this so that healthcare experiences can be improved for all when necessary and Care Opinion ensures changes are carried out. #WeStNs
@LeanneHPatrick
25 September 2019 20:42
@Shaun_LDNurse @WeStudentNurse @KimYoun33934432 @jamesfm55 Thanks Shaun! No immediate rush, but would be really helpful and I know you're a good person to ask about both. #WeStNs
@Rachel_A_
25 September 2019 20:42
@WeStudentNurse @Bucksuninurses We do have service users coming in for Sim though- they’re fab with honest feedback. Patients are valuable learning resources #WeStNs
@StephaniePUNC19
25 September 2019 20:43
@WeStudentNurse #WeStNs Being a first year #StudentNurse. I'm still very unsure about #WPE. This is why I have joined your Tweetchat this evening so that I can get more ideas and a better understanding on how to introduce #WPE activities. Hopefully I will feel more at ease with WPE tonight.
@sharonevans35
25 September 2019 20:43
@JonathanCliffe8 @WeStudentNurse Excellent point and that is why the NMC actively encourages this in undergraduate nursing programmes. #WeStNs @KimYoun33934432
@KimYoun33934432
25 September 2019 20:43
@jamesfm55 @sam_thomas02 @WeStudentNurse @careopinion #WeStNs I wonder why. It is interesting to see which care provider organisations evidence how they listen to patient concerns and also publish changes that they make in response
@jamesfm55
25 September 2019 20:43
RT @CareOpinionScot: https://vimeo.com/352271047 the second video of David #WeStNs
@Shaun_LDNurse
25 September 2019 20:43
@WeStudentNurse @careopinion *to qualify I think it depends on what area you working in. #WeStNs - albeit it’… https://twitter.com/i/web/status/1176945340764872706
@CareOpinionScot
25 September 2019 20:43
Have you mentioned "hospital toast" yet @LeanneHPatrick #WeStNs People share on @careopinion about the things that matter to them!
@MellissaPUNC19
25 September 2019 20:43
@WeStudentNurse I’ve just started first year and after the webinar today I will have to gain a lot more understanding on #WPE and plan how I will be able to put this into practice #WeStNs
@Shaun_LDNurse
25 September 2019 20:43
@WeStudentNurse @careopinion *to qualify I think it depends on what area you working in. #WeStNs - albeit it’s probably very difficult to replicate the experience of some of the social/family placements (away from health) you find on #LDNursing courses. #WeStNs
@WeStudentNurse
25 September 2019 20:44
@PUNC19Kitty you are doing fab! Don't worry, everyone feels like that on a busy chat even pros like us! ??#WeStNs
@GemPUNC19
25 September 2019 20:44
@WeStudentNurse Absolutely love the term 'safe space' - this is what people need to feel in order to give feedback sometimes as not everyone is confident in doing so! #WeStNs
@PUNC14
25 September 2019 20:44
@lynn_laidlaw @PUNC19Laura @WeStudentNurse @KimYoun33934432 @jamesfm55 @LeanneHPatrick But we have a duty care for them and professional accountability to ensure quality care is delivered #WeStNS
@AliceNiamhPUNC
25 September 2019 20:44
My head is buzzing with ideas for Wider Patient Engagement after today and now during the #WeStNs Tweetchat! I am so excited ?? #PUNC19 @PUNC14 #studentnurse
@sharonevans35
25 September 2019 20:44
@PUNC14 @PUNC19Laura @lynn_laidlaw @WeStudentNurse @KimYoun33934432 @jamesfm55 @LeanneHPatrick That's why WPE should involve carers, relatives and loved ones as well. #WeStNs
@WeStudentNurse
25 September 2019 20:45
Question 6 #WeStNs https://t.co/9wgv9mP0yG
@PUNC19Hope
25 September 2019 20:45
@WeStudentNurse #WeStNs I came across Care Opinion today. I think it's such a great tool for patients to have to allow their voice and opinion to be heard
@jamesfm55
25 September 2019 20:45
It's hard to keep up with this #WeStNs tweetchat! Must be my age ??
@sam_thomas02
25 September 2019 20:45
@PUNC19_Emma @WeStudentNurse #WeStNs so up here in Scotland we actually require service user/relative feedback to document in our OAR... so on each placement we would look to gain feedback about our practice. I think getting students involved with focus groups, development meetings etc would also be good.
@LeanneHPatrick
25 September 2019 20:46
@lynn_laidlaw @PUNC19Laura @WeStudentNurse @KimYoun33934432 @jamesfm55 Very important to consider where the balance of power lies. Healthcare has a long medicalised model based history of holding onto that power. How can we ensure that the power is not taken from people & remains with them? #WeStNs
@PUNC19Laura
25 September 2019 20:46
@PUNC14 @lynn_laidlaw @WeStudentNurse @KimYoun33934432 @jamesfm55 @LeanneHPatrick Absolutely. I think @lynn_laidlaw has issue with the language being used more than the need to improve patient care? I will always refer to the patients I treat as “my patients” - it doesn’t mean I am claiming I own them. It means I feel responsible. #WeStNs
@SteveHallamPUNC
25 September 2019 20:46
@WeStudentNurse As It draws discussion and engagement from all sectors and professions? #WeStNs
@PUNC14
25 September 2019 20:46
@sam_thomas02 @PUNC19_Emma @WeStudentNurse Our @PlymUni students have to do this aswell #WeStNs
@CareOpinionScot
25 September 2019 20:47
@sam_thomas02 @PUNC19_Emma @WeStudentNurse Excuse the ignorance - what is an OAR? Other than something you propel a boat with :-) #westns
@lynn_laidlaw
25 September 2019 20:47
@PUNC14 @PUNC19Laura @WeStudentNurse @KimYoun33934432 @jamesfm55 @LeanneHPatrick What does that mean? Does your duty of care trump my rights? Does my interpretation of what “ quality care “ is count? Perspective matters. #WeStNs
@ClareeceW
25 September 2019 20:47
@WeStudentNurse Allows us to gain knowledge and ideas from others on how we can personally engage in WPE #WeStNs
@LeanneHPatrick
25 September 2019 20:47
@CareOpinionScot @careopinion Silly me! I was just talking about the common themes that emerged as important and forgot about one of the most profound! #WeStNs #HospitalToast
@jamesfm55
25 September 2019 20:47
@GemPUNC19 @WeStudentNurse Yes, very important - many people won't feel safe giving honest feedback, esp people who are vulnerable or stigmatised in some way #WeStNs
@PUNCtingale
25 September 2019 20:47
@WeStudentNurse we are feeding back about how good a service is that is dedicated to feedback for healthcare services! #WeStNs
@LeanneHPatrick
25 September 2019 20:47
RT @CareOpinionScot: Have you mentioned "hospital toast" yet @LeanneHPatrick #WeStNs People share on @careopinion about the things that ma…
@PUNC19Laura
25 September 2019 20:47
@LeanneHPatrick @lynn_laidlaw @WeStudentNurse @KimYoun33934432 @jamesfm55 Through listening to feedback and acting on it! #wpe #WeStNs
@SteveHallamPUNC
25 September 2019 20:47
@jamesfm55 I'm struggling but this is my first tweet chat #WeStNs
@WeStudentNurse
25 September 2019 20:47
Great point! #WeStNs Are there similar practices in England and Wales, NI? Don't most students need patient state… https://twitter.com/i/web/status/1176946412489248770
@AliceNiamhPUNC
25 September 2019 20:48
@WeStudentNurse Is this because the ideas discussed here can then become action that is taken to patient groups? For example the discussion of @careopinion may have encouraged students to ask patients whether they've heard of CO & encourage them to utilise it? ?? #WeStNs
@sharonevans35
25 September 2019 20:48
@SteveHallamPUNC @jamesfm55 you are doing great Stephen #WeStNs
@katiePUNC191
25 September 2019 20:48
@WeStudentNurse we are able to see different perspectives of other health care professionals to expand our own knowledge and understanding #WeStNs
@KimYoun33934432
25 September 2019 20:48
@jamesfm55 #WeStNs agree James after teaching and presenting Webinars all day, however I am impressed and very proud of the #WPE ideas and intentions that the nursing community are tweeting about this evening.
@SteveHallamPUNC
25 September 2019 20:49
@WeStudentNurse @rcht I think through the way it is put across and displayed as a positive with the ability to enhance the service provided #WeStNs
@katiePUNC19
25 September 2019 20:49
@WeStudentNurse Possibly because we are engaging with other health care professionals, which allows us to use one another feedback, ideas and advice which will benefit us to have a wider view on specific topics being discussed in the tweet chats #WeStNs
@lynn_laidlaw
25 September 2019 20:49
@PUNC19Laura @PUNC14 @WeStudentNurse @KimYoun33934432 @jamesfm55 @LeanneHPatrick Language matters, I want to be a fully functioning member of the MDT. I don’t want care done to me, I want it recognised that I am the expert in me. When admitted I am stripped of my meds and have no control. #WeStNs
@Shaun_LDNurse
25 September 2019 20:49
@WeStudentNurse School should genuinely centre their curriculums around person-centred care (that goes beyond included it as an element to the course) - that way you can’t separate from the human experience. #WeStNs
@AmyPUNC19
25 September 2019 20:49
@WeStudentNurse I'm not quite sure on the answer to this at the moment as I don't have much knowledge on WPE, however, possibly just asking for feedback as you move along not only our 3 years of training but throughout future careers. All feedback can be helpful, positive or negative! #WeStNs
@PUNCBinu
25 September 2019 20:49
@WeStudentNurse The modern world produced social media. It was made for improving technology as well as society. Wider Patient Engagement is also for improving. Therefore every WPE is an improving or the modernising platform. #WeSTNs
@PUNC19LucyHanna
25 September 2019 20:49
@WeStudentNurse We are all giving our own opinions on WPE, where we lack knowledge others on this platform may inform us. This is raising discussion from people from all different sectors which is a lot like Wider Patient Activity #WeStNs
@GemPUNC19
25 September 2019 20:49
@WeStudentNurse Because they help expand your own knowledge on #WPE giving you opportunities to get involved in new ways. Also, you get to read other professionals and peers experiences and perspectives whilst engaging in discussions #WeStNs
@KimYoun33934432
25 September 2019 20:50
@CareOpinionScot @sam_thomas02 @PUNC19_Emma @WeStudentNurse #WeStNs it stands for Ongoing Achievement Record. Now an outgoing term for Practice Assessment Document (PAD).
@PUNC14
25 September 2019 20:50
@SteveHallamPUNC @jamesfm55 It's very busy one I am struggling a bit put the #WeStNs in the search bar and click latest it's the easiest way to follow don't worry though it gets easier.
@LeanneHPatrick
25 September 2019 20:50
@PUNC19Laura @lynn_laidlaw @WeStudentNurse @KimYoun33934432 @jamesfm55 Are there ways people can be involved in the action part, beyond sharing their feedback do you think? Is there a benefit to patient involvement at other levels? #WeStNs
@lynn_laidlaw
25 September 2019 20:50
@LeanneHPatrick @PUNC19Laura @WeStudentNurse @KimYoun33934432 @jamesfm55 ?????? #WeStNs
@CareOpinionScot
25 September 2019 20:50
Every day is a learning day! Good to hear. Wouldn't you say it's also useful to reflect on the practice of others from the person/patient point of view? #WeStNs https://twitter.com/sam_thomas02/status/1176946593012101123
@Rachel_A_
25 September 2019 20:50
@PUNC19Laura @lynn_laidlaw @WeStudentNurse @careopinion Just looked now. The trust I was with yr 1&2 is on there . Response rate is disappointing. 25% :/ Whereas the trust I'll be for yr3 sign off= 78% response. ?? #WeStNs
@AliceNiamhPUNC
25 September 2019 20:51
@jamesfm55 @GemPUNC19 @WeStudentNurse The anonymity given through @careopinion allows service users & their families to give their honest feedback - I love this about Care Opinion! #WeStNs
@PUNC19Hope
25 September 2019 20:51
@WeStudentNurse #WeStNs I think that we can introduce WPE into our degrees by the Lecture staff and peers providing guidance to one another about different PPG's and community groups that can teach students about WPE
@PUNC19Laura
25 September 2019 20:51
@LeanneHPatrick @lynn_laidlaw @WeStudentNurse @KimYoun33934432 @jamesfm55 Absolutely there is a benefit to patient involvement. WPE needs to go beyond just listening to patients. Patients should receive regular feedback on their concerns and how things are changing #WeStNs
@sam_thomas02
25 September 2019 20:51
@CareOpinionScot @PUNC19_Emma @WeStudentNurse Sorry forgot to add the #WeStNs
@PUNC19_Emma
25 September 2019 20:51
@WeStudentNurse The fact that we are all here tonight, in this chat considering our answers to these questions, demonstrate that we are thinking about what we personally could do for WPE evidencing our intentions to further WPE in our placements and careers. #WeStNs
@PUNCMHNursing19
25 September 2019 20:52
@jamesfm55 I'm a newbie too but it has been great to see all the different ideas and views ?? #WeStNs #PUNC19
@LeanneHPatrick
25 September 2019 20:52
@PUNC19Laura @lynn_laidlaw @WeStudentNurse @KimYoun33934432 @jamesfm55 I'd also gently counter that feedback happens after the fact. How can we be mindful of not removing power before it happens? #WeStNs
@WeStudentNurse
25 September 2019 20:52
Yes! #WeStNs
@CareOpinionScot
25 September 2019 20:52
Great idea. We really believe that student nurses could be a/the powerful catalyst #WeStNs https://twitter.com/AliceNiamhPUNC/status/1176946523432718339
@lynn_laidlaw
25 September 2019 20:52
@WeStudentNurse Absolutely spot on, thank you. #WeStNs
@lisarich_punc19
25 September 2019 20:52
There are many ways WPE can be used within my studies. Trying out find new ways to engage with patients at times maybe challenging but exciting! #WeStNs
@AmyPUNC19
25 September 2019 20:52
@WeStudentNurse Possibly because it gains interaction and opinions from different people with different professions? #WeStNs
@SH_PUNC19
25 September 2019 20:52
@WeStudentNurse This tweetchat has given us the tool of Care opinion and as student nurses we will then go out and encourage patients to raise their voice within a safe place #WeStNs
@PUNCtingale
25 September 2019 20:52
@CareOpinionScot There are many sectors and situations that different people have experiences of which cannot be overlooked. As far as I am concerned this is a valuable learning experience to build up the bigger picture and make informed choices about welfare #WeStNs
@PUNC19Hope
25 September 2019 20:52
@WeStudentNurse #WeStNs I think that it shows how students can collaborate together to help improve healthcare and work out the best ways to support patients outside of the usual clinical settings that students experience
@Rachel_A_
25 September 2019 20:53
RT @WeStudentNurse: Question 6 #WeStNs https://t.co/9wgv9mP0yG
@ShuAdultNursing
25 September 2019 20:53
RT @jamesfm55: There's a few ideas about how to get involved with @careopinion on this blog... but you may have better ideas! #WeStNs https…
@careopinion
25 September 2019 20:53
RT @jamesfm55: There's a few ideas about how to get involved with @careopinion on this blog... but you may have better ideas! #WeStNs https…
@Rachel_A_
25 September 2019 20:53
@WeStudentNurse Tweetchats allow for discussion & reflection on practice, which can influence development and change #WeStNs
@WeStudentNurse
25 September 2019 20:53
sorry about typos busy busy chat! #WeStNs
@LeanneHPatrick
25 September 2019 20:53
RT @WeStudentNurse: Question 6 #WeStNs https://t.co/9wgv9mP0yG
@WeStudentNurse
25 September 2019 20:53
And this! #WeStNs
@Lowri_punc19
25 September 2019 20:53
@WeStudentNurse We're sharing our own thoughts and experiences with others. I feel like I have a better understanding about WPE now due to reading other peoples tweets and getting involved in discussions. #WeStNs
@PUNC19Laura
25 September 2019 20:53
@LeanneHPatrick @lynn_laidlaw @WeStudentNurse @KimYoun33934432 @jamesfm55 Involving patients (who have the capacity and the ability) in all aspects of their care and treatment decisions should be fundamental in healthcare- unfortunately this doesn’t always happen hence feedback is vital #WeStNs
@PUNC19LucyHanna
25 September 2019 20:54
@lynn_laidlaw @WeStudentNurse @KimYoun33934432 @jamesfm55 @LeanneHPatrick @careopinion That’s a good point and potentially something that is missed when Wider Patient Engagement is carried out. This could be something to mention to the service provider to make sure you are involved #WeStNs
@CareOpinionScot
25 September 2019 20:54
It's ok to ask! Ask, invite, encourage. Be earnest and genuine in your desire to learn and be the best #justask #WeStNs https://twitter.com/lisarich_punc19/status/1176947607345795073
@sam_thomas02
25 September 2019 20:54
@CareOpinionScot #WeStNs definitely, I think from a patient point of view it’s very important to feedback on the department as a whole but also as a student to look at others practice to help inform your own.
@LeanneHPatrick
25 September 2019 20:54
@WeStudentNurse Discussion, shared learning, reflective practice and hearing from experts in both lived experience and academia. #WeStNs
@SteveHallamPUNC
25 September 2019 20:54
@WeStudentNurse @jamesfm55 @LeanneHPatrick @KimYoun33934432 I think that possibly rather than the F+F test handed out by some trusts that few to known answer that possibly implement an electronic system I dealt with something like this in bude a few years ago where it's all amunity etc linked into a feedback system #WeStNs
@WeStudentNurse
25 September 2019 20:55
And this! #WeStNs
@JonathanCliffe8
25 September 2019 20:56
@WeStudentNurse Social media is for a large number of the population, part of their daily routine. They use it to voice their opinions/feedback. I would imagine this includes patient feedback during or after a care episode - therefore organisations should monitoring these platforms too #WeStNs
@WeStudentNurse
25 September 2019 20:56
And this! #WeStNs
@PUNCBinu
25 September 2019 20:56
RT @PUNC19Hope: @WeStudentNurse #WeStNs I think that it shows how students can collaborate together to help improve healthcare and work out…
@lynn_laidlaw
25 September 2019 20:56
@PUNC19LucyHanna @WeStudentNurse @KimYoun33934432 @jamesfm55 @LeanneHPatrick @careopinion It’s often missed in my experience and I am appropriately vocal on these issues. ?? #WeStNs
@Shaun_LDNurse
25 September 2019 20:57
@WeStudentNurse What about a more structured approach to engagement too? Individuals who access common services or placement areas actually invited to speak pre/post placement blocks (probably tricky, but something to consider) #WeStNs
@Jenna_PUNC19
25 September 2019 20:57
RT @jamesfm55: There's a few ideas about how to get involved with @careopinion on this blog... but you may have better ideas! #WeStNs https…
@WeStudentNurse
25 September 2019 20:58
What a super busy chat, will take us a little while over the next couple of days to digest and reflect on all your great comments. #WeStNs
@lynn_laidlaw
25 September 2019 20:58
@sharonevans35 @WeStudentNurse Love that description, have used it on many occasions. #WeStNs
@AliceNiamhPUNC
25 September 2019 20:58
I have a Q about WPE, specifically around Patient Participation Groups or Focus Groups... How would PPGs ensure the voices of the hard to reach service users are heard? Perhaps people within the area who are affected by rurality or cannot attend in person? #WeStNs @PUNC14
@NusratMedicine
25 September 2019 20:58
Yes to that #TeamPatient #PatientVoice #WeStNs https://t.co/4RIHr6d9Yj
@PUNC19LucyHanna
25 September 2019 20:59
@lynn_laidlaw @WeStudentNurse @KimYoun33934432 @jamesfm55 @LeanneHPatrick @careopinion I’m sorry to hear that and I hope in future with the progression of the healthcare force your voice becomes heard :) #WeStNs
@lisarich_punc19
25 September 2019 20:59
Today I have learnt so much about WPE and Care Opinions and will share this information with others! Really interesting tweets #WeStNs
@CareOpinionScot
25 September 2019 20:59
Couldn't leave this #WeStNs tweetchat without sharing this story "Amazing nurse", your practice and influence could be far reaching https://www.careopinion.org.uk/opinions/697589 about @NHSGrampian on @careopinion.
@MedicineGov
25 September 2019 20:59
RT @NusratMedicine: Yes to that #TeamPatient #PatientVoice #WeStNs https://twitter.com/WeStudentNurse/status/1176948374727249921 https://t.co/4RIHr6d9Yj
@sharonevans35
25 September 2019 20:59
#WeStNs @punc14 #WPE https://twitter.com/sharonevans35/status/1176948508043161600




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