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Escalation - #WeHCMs
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Here are some of the questions that we aim to ask during this tweetchat:
1. Have you found escalation within services helpful to resolve the issue you’re encountering?
2. What have been the main barriers to prompt escalation?
3. Is escalation late, better than no escalation at all? Have you got any examples of when this may be necessary?
4. When speaking with the on call manger what are your expectations of them? Or, if you are an on call manager, what are your expectations of those calling you?
5. When escalating is there anything you’ve found particular helpful that would benefit other organisations?
6. If you could change escalation processes, what would be the one thing you’d do?