dementia great PWD chat pharmacy friends awareness support views staff care Fab health carers community aware topic Understand Scotland pharmacist pharmacists important information friendly environmental condition point service social wider tool shld negotiating link local LPC checklist audit advocates foremost forward ensuring Integration huge difficult draft friend area common love LTCs pharmacies ppl share services role teams things supporting steps surfaces training run sessions sign simple realise relationship relevance resources plenty perceive online number objects lots navigate making living colleagues assumptions bit build affect age admiring figures family elderly displays evening everyday group joining key window week voyeur vital wear years inspirational involved isolation hinges elements drugs expert adapted actively badges commitment conditions copy perfectly pathway pleased recognise story sparked spans standards targeting thoughts question risks proposed signage safeguard opinion partnerships natural literally lot high justy lead manage navigation needed CPWY brilliant critical DAA daily caring CCG CCGs centre audits