stories patient story patients care learn listen share teach great staff hear important Love point negative positive agree experience fab listening sharing person experiences family feedback impact heard makes learning powerful silent seek reflect harder carer chat perspectives lots shared storytelling talk telling things studies reinforce question helping lovely compliment bad difference gather action community connect matter support words voices team Social narratives personal health Centred carers call context collect gift groups graphic feel culture ideas hunches improve inspirational interesting life join overwhelming quote mother opportunity organisations technique toolkit related shadowing resource resources trust write service shown test ongoing Nicely narrative matters process joining Kath key local including data develop educate encouraged evening Final free expect caring angles asked attitude barriers bit brought char codesign collecting collating communicate cost forward encourage felt Della curating idea huge happened lay involving James led practitioners practice move NHS Nurses teller spent spaces sense