families QUESTION learning investigations investigation support involved deaths family NHS care Staff important honest evening chat agree duty process service Health mental point open death lessons review started Investigating focus lets questions team acute Trusts share touched idea lack great organisations Mortality fear key involving services sharing pwld person Independent dedicated boards Join experience makes start set Sadly things nurse Evidence joining learn input interesting identify defined disabilities disability answers approach hurts IMO Helps involvement investigate discussion feel fields poor remember vital systems system talk story patients ppl nurses mirror Hugely absolutely achieve barriers carry difficult culture Completely confidence clinical crucial depends Candour hold hurt information liaison lots patient recommend shared social thoughts transparent truth understanding treat treatment totally thought views working skilled sensitive setting suggest specialist relatives reputation public practice priority lives learnt making medic Medical issues heard helpful include forget friends emotional blame action appropriately development contributed complexity