staff care EOLC champions support patient great eol Patients conversations bereavement board family families dying engage Palliative listen talking trust worth working hospital show training approach encourage open key priorities practice maintaining nurse network evidence feedback forward developments death business agree wait team thinking tweets sharing led life identify important improves interesting general Helping proactively point pts Medical Nurses excellent experience forget difference decision compared AMU asked acute benefit SWAN tool traditional services rounding rounds Specialist small remember Sarah shout share tissue threads specialities teams Thank straight week West works workforce based bit blanket actions approaches amazing compassion competing complaints Completely communication cafes carer chat clinical develop days donation education Forum focus focuses experiences Evening explored face NUH ownership meetings Miss local manage proud providers quick reassuring recognise regular positive posting Prescribing profile hold improvement lots issue Lead joining joint journey Joy interviews Leadership learn interested live link links lesley