staff share care matters Leading great Adding valuing support Realise feel makes helps Commitment team resilient discussing fab health tough person Positive challenging making matter lead learn remind thoughts kindness leadership idea improving NHS talk role Svs Treat user love important feedback awesome Equality empowers agree celebrate guests framework ideas management means listened Social point nurses outcomes peers recharge reflect reflection shift working leader kind midwifery mirror final caring actions achieve authentic factors debrief communications excellent evening depending action colleagues common chat forget Interesting Lots Kat keeping Joan leaders words teams simple sharing senior service remember stuff recognition praising practical passion openly publicly OURNHS privately starters steps result ROAR Show Susan taking tweets job loud modelling improvement frankly feeling genuinely aspirational actively agreement Anja Engagement examples commitments conversation environment absolutely bank based cake Brilliant forgotten included huge Hear miss needed nurse Jane Involve interested Laughter left Listening links listen takes