care quality improvement great home Homes Practice community nurses involved tweetchat Love Programme residents Social sector confidence things working important staff start resources Lots knowledge nursing development agree chat initiatives heart outcomes share shared Thanks showcase supporting team life helps improve evidence focus families examples effective improvements health based amazing join listening Sounds small safety thoughts values Totally top problems involve jump Key partnerships base Benchmarking carers difficult data inclusive increase ideas family experiences extent feel feels Excellence impact idea happening groups daily cycle definition Derek develop clinical colleagues complex BIG advice afraid afternoon national point pandemic network learn living made making meetings mind process quick raise resident relates relationship refocus simple support takes topic tool tips thank undermined wider word untilise types skilled starts simply shown questions Scotland role projects protected profile providers models measures mechanism meaning means measure led level kind joined lead leadership leading moving multiagency listen