Experience of Care Week 2023: Improving experiences of care across health and social care
Taking place from Monday 24th to Friday 28th of April, Experience of Care Week is a chance to share and amplify the work taking place across health and social care to improve experiences of care for patients, carers and families and improve the experience of delivering care for staff.
The theme for Experience of Care Week 2023, which has been coproduced with patients, carers and staff, follows a person’s life journey. NHS England’s Heads of Patient Experience (Hope) Network is hosting a series of online webinars throughout the week to share learning and best practice from across different settings.
It begins on Monday 24 April with webinars on maternity and neonatal services and concludes on Friday 28 April with a focus on bereavement services. These events are aimed at patient experience leads, as well as nursing, midwifery and other healthcare professionals who have an interest in improving experiences of care and tackling health inequalities.
The themes for each day:
Monday 24 April: Maternity, neonatal and children’s services
Tuesday 25 April: Younger people and transition to adult services
Wednesday 26 April: Person and family centred care
Thursday 27 April: Older people with frailty and dementia
Friday 28 April: Palliative, end of life and bereavement care
As part of the week, the Hope Network is also asking colleagues to share their own good practice or projects that have had a positive impact on experiences of care and care delivery. Share your work by emailing Lesley Goodburn
You can get involved on social media by following the Hope Network’s Twitter account @HopeNetworkNHS or using the hashtag #ExpOfCare and join in a WeCommunities MDT #ExpOfCare tweetchat too on Thursday at 8:30pm, details here:
Join the #ExpOfCare Tweet Chat, with joining instructions in the pre-chat information.
Experience of Care 2023: webinar series
24 April 2023
Experience of Care Week Systems - Integrated Care Systems
Time: 10am – 11am
Join a group of ICS leaders to find out more about their work using a systems approach to experience of care across multiple organisations. The pilot sites will share their learning.
Book Here: Experience of Care Week - Integrated Care Systems | NHS England Events
Experience of care week – Children’s Services
Time: 12pm - 1pm
Join us to learn more about Birmingham Women’s and Children’s Hospital’s co-produced suicide prevention training. You will hear from the children and young people and their youth forum support workers on their approach and the impact of their work within the organisation.
Book Here: Experience of Care Week - Children’s Services | NHS England Events
Experience of care week - Maternity and Neo Natal
Time: 2pm - 3.30pm
Hear from the Maternity Voice Partnerships about the co-produced work to support 17 new centres of excellence which will help women with pre-existing medical conditions, or conditions that arise during pregnancy to quickly get the extra care they might need.
A journey through neo natal care will be shared by a lived experience partner and you will have the opportunity to hear about their personal experience and reflections.
Book Here: Experience of Care Week - Maternity and Neonatal | NHS England Events
25 April 2023
Experience of Care Week - Younger people’s session
Time 11.30am - 12.30pm
NHS England Youth Forum members will share an update on the recent Youth Summit and the work they have been doing to support co production across youth forums across the country. They will explore the roles of your forums through the lenses of power, permission, and partnership.
Book Here: Experience of Care Week - Younger people’s session | NHS England Events
Experience of Care Week Systems - Carers
Time 1.30pm - 2.30pm
Join the NHS England North East and Yorkshire regional team as they share work done across systems on the commitment to carers programme. They will explore the learning and the opportunities for working in partnership with carers, patients, and staff.
Book Here: Experience of Care Week - Systems - Carers | NHS England Events
Experience of Care Week - Transition to adult’s services
Time 3pm- 4pm
Join the NHS England team working to hear about transition from children to adults’ services and explore the work undertaken as part of the recent Youth Summit to co-produce pathways of work to improve the transition period.
Book Here: Experience of Care Week - Transition to adults' services | NHS England Events
26 April 2023
Experience of care week – Person and Family Centred Care
Time: 10am – 11am
Join chaplains and heads of patient experience for a session on how chaplaincy supports staff and patients and improves experiences of care. This work is a collaboration between organisations across the country as part of the Heads of Patient Experience (Hope) Network chaplaincy group.
Book Here: Experience of care week – Person and Family Centred Care | NHS England Events
Experience of Care Week Systems - Co production
Time: 12.30pm - 1.30pm
oin our session to hear about the work underway across systems to explore, embed and learn from co-production with staff, patients, carers and families. Hear more about the learning from the programme.
Book Here: Experience of Care Week Systems - Co production | NHS England Events
Experience of care week - Care Partners
Time: 3pm - 4pm
Join our care partners session to find out how people with lived experience are working with NHS England’s care partner advisory board and 12 pilot sites to develop a health and care partner policy. This care partner policy will outline at a national level the role of care partners in physical, emotional, psychological care and advocacy support.
Book Here: Experience of care week - Care Partners | NHS England Events
27 April 2023
Experience of care week - Older People
Time: 10.30am - 11.30am
Staff and patient partners from Shrewsbury and Telford Hospital NHS Trust share the work they have been doing on older people with frailty, specifically relating to reconditioning and how to work in partnership with families and carers.
Book Here: Experience of care week - Older People | NHS England Events
Experience of Care Week Systems - Integration and Health Inequalities
Time: 12pm-1.30pm
Join us to find out about the learning from two members of our Heads of Patient Experience (Hope) Network on a system approach to experience of care.
Firstly, the work done in partnership with the Kings Fund and 6 pilot sites on how heads of patient experience can use their skills, knowledge and networks to lead experience of care work across a system. Secondly, to hear about the learning and explore areas to think about in relation to our health inequalities collaborative, looking at how data can drive improvements to experience of care and reduce health inequalities.
Book Here: Experience of Care Week Systems - Integration and Health Inequalities | NHS England Events
Experience of care week – Older People with Frailty
Time: 1.45pm – 2.45pm
Join Devon Partnership Trust to explore their work on older people and frailty and see how services can be developed in partnership with patients and their families.
Book Here: Experience of care week – Older People with Frailty | NHS England Events
28 April 2023
Experience of care week - Palliative and End of Life Care
Time 10am - 11am
Eileen White, Director of Services at Havens Hospice, and Integrated Care Board members share the work of partner health and care organisations in London on a needs assessment for children and young people across the diverse populations who access palliative and end of life services.
Book Here: Experience of care week - Palliative and End of Life Care | NHS England Events
Experience of care week – Bereavement Services
Time: 11.30am – 12.30pm
Oliva Warnes from Hospice UK shares the findings of a report on the perspectives and experiences of trans and gender diverse people and their families towards palliative, end of life and bereavement services.
The report shares trans and gender diverse perspectives on palliative and end of life care and good practice.
Book Here: Experience of care week – Bereavement Services | NHS England Events
Experience of Care Week Systems Panel
Time: 1pm - 2.30pm
Our final session for Experience of Care week bringing together all of the learning from the experience of care teams’ programmes of work.
In a session of chaired by Neil Churchill, Director for Experience, Participation and Equalities at NHS England, leaders from across health social care and the Care Quality Commission will come together to discuss the learning and the areas that need further exploration. Join us for this panel discussion and bring along your questions and thoughts from the sessions earlier in experience of care week.
Book Here: Experience of Care Week - Systems Panel | NHS England Events
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