Experience Of Care Week #ExpOfCare

Friday 3rd February 2017 by @KathEvans2

‘I’m working to improve experiences of care….will you join me?’

20th- 24th March 2017  supported by NHS England and NHS Improvement


We would love you to join our week of activity celebrating the amazing things that are happening across to the country to improve patient/family/carers and staff experiences. This week gives you a great reason to celebrate your work at a local level as well as sharing it nationally and internationally too. It’ll also be a great way to pick up ideas, inspiration and contacts for future work on experience of care too.


Join in "in person"

During the week there’ll be conferences including:


  • NHS Improvement Conference on Experience of Care is for Trust Heads of Patient Experience and is free to attend - Click here to book your place. - THIS EVENT IS NOW FULLY BOOKED but please keep an eye on #ExpOfCare for Twitter updates throughout the day
  • National NHS Complaint Managers Forum Friday 24 Marcht - at the London Ambulance Services premises Cody Road, London, E16. The start is 10.00 and there are speakers throughout the day from NHS England, PHSO, Respond Software, Access Ambassadors, Worcester Acute Hospital, and the national customer services report. For further information please contact John Dale LLB (Hons) john.dale@nhscmf.org.uk  or follow him on twitter @dalejohno  and follow messages from the day at #NHSCompfora


Join in "virtually"

We know however that not everyone can get to or afford conferences, so there’s lots happening that you can link into online too. We’d love some blogs to share during the week too so please get in touch if you’ve something to shout about!

There’s also going to be lots of exciting social media activity too which we’ll capture using #ExpOfCare so please join in! Everyone’s’ voice counts!


Thuderclap - To join our #ExpOfCare Week thunderclap please CLICK HERE

Webinars - There are multiple webinars planned for the week > Please CLICK HERE for a full webinar programme 

Twitter storm - On Wednesday 22nd March we will be holding a #ExpOfCare Twitter Storm.  Please CLICK HERE for details 

Tweetchat - On Thursday 23rd March we will be holding #ExpOfCare Tweetchat.  Please CLICK HERE for details 

Blogs - There will be lots of blogs shared before, throughout, and after the week. Please CLICK HERE to find them


As you can see the week will offer an opportunity to put experience of care well and truly in the spotlight with a range of online activities and physical events so we can share our collective energy from the public and healthcare professionals for ongoing improvement in experiences of care.




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