#WeNurses - Tuesday 4th July 2017 8pm (Greenwich Standard Time) Nursing in the 21st century: Communicating the complex HEE-G

If you haven't joined in a tweet chat before it's very simple.    Here's a guide





 Chat Details

f  

Hosted by WeNurses using #WeNurses

This chat is guest hosted by @genomicsedu

“Nurses and nursing staff are at the heart of the communication process: they assess, record and report on treatment and care, handle information sensitively and confidentially, deal with complaints effectively, and are conscientious in reporting things they are concerned about.” RCN, Principles of nursing practice, Principle E.

Nurses play a key role through out a patient’s journey, spending more time with patients than any other profession within the NHS. The ability to communicate in a clear, accessible manner is fundamental to this relationship.

It is often the role of nurses to explain information to patients in a language they can understand. Communicating within a healthcare setting involves the use of complex terms. We constantly use acronyms (including the ‘NHS’ itself) and specific jargon when speaking with colleagues. If used with patients and the public, these can create a verbal barrier. Equally, nurses can be presented with complex terminology that they may be unfamiliar with. What do nurses do when posed with difficult language? What happens when the use of complex terms prevents clear and honest communication?

Genomics, the study of the DNA in our cells, is a powerful tool and is set to revolutionise healthcare. The information stored in our DNA will provide new diagnoses, prognoses and treatments, forming the foundations of personalised medicine. As genomic medicine becomes common practice within the NHS, the ability of the workforce to understand, discuss and convey this complex area to colleagues and patients has never been more pressing. Could you describe to a patient why one treatment works better than another based on their genomic information? Would you be able to explain how a genomic test is used in your area of practice? If a colleague asked, would you be able to explain what genomics is?

The Genomics Education Programme would like to hear how you communicate the complex, using genomics as an example. What communication techniques do you use, where have these worked and where they have not? We are keen to learn from you as we prepare nurses, midwives and the entire health service for the genomics revolution.

Throughout the chat we will be asking:

·       How do you normally tackle communicating complex topics?

·       Can you give examples where medical jargon has created a barrier in communication?

·       What communication tactics do you use to overcome any barriers? Have they worked?

·       Do you choose your words wisely? For instance, using words like ‘condition’ instead of ‘disease’ to avoid negative connotations?

·       Do you think the perceived complexity of subjects like genomics puts people off talking about them?

·       How can the language of genomics become more user-friendly?

    

What is the Genomics Education Programme?

The Genomics Education Programme has been set up to support the education and training of healthcare professionals in genomic medicine. The programme has three main aims:

1) Support NHS professionals involved in the 100,000 Genomes Project.

2) Support the wider transformation of services to integrate genomics technologies into healthcare.

3) Up skill existing staff so they can make the most of genomic technologies in their work.

The programme will meet these aims through the provision of a range of educational and training resources. For more information, visit our website or contact us.


About our guest hosts

Pooja Dasani Pooja is a Principle Genetic Counsellor working as a genomics education lead at the West Midlands Genomic Medicine Centre. Pooja has had various roles over the last eight years of working for the service including developing education materials and managing a local community genetic counselling project that aimed to transmit genetic risk information across cultural and language barriers. Pooja now works across cancer and general genetics. Pooja is an active member of the Birmingham Women’s hospital operations team for the 100,000 genomes project.

Jonathan Roberts Jonathan is a genetic counsellor who is currently studying for a Ph.D. His project is a collaboration between the Wellcome Trust Sanger Institute and King's College London. His research uses both qualitative and quantitative methods to explore family communication and genomics. He is particularly interested in the representation of genetics,inheritance and DNA in popular culture and his research explores how families' knowledge and enjoyment of pop culture can be used to facilitate engagement with genomics.

Sue Hatton Sue is a Senior Nursing Policy Manager with Health Education England. Sue trained as a general and children’s nurse and has a wealth of experience working across children’s services. The majority of her strategic work has been within the West Midlands and across London. At Regional Office, Strategic Health Authority, Department of Health and Health Education England, she has held a variety of positions in maternity, child health and nursing across strategy, policy and workforce. She has been fortunate to have been involved or led on a number of national projects around maternity, children’s palliative care, health visiting, general practice nursing and child health. Nurse and midwives will be instrumental in making the significant changes required to embed genomic medicine into healthcare. Sue is currently working within the Genomics Education Programme one day a week to strengthen the nursing and midwifery contribution to genomics. 

Michelle Bishop Dr Michelle Bishop is the Education Development Specialist for HEE’s Genomics Education Programme. She has worked in genetics and genomics education for a number of years, previously working at the NHS National Genetics Education and Development Centre and has a PhD in the field of genetics education. Michelle supports the work of the Genomics Education Programme by providing educational and clinical expertise through resource production, leading curricular development for specialist workforce training and driving the wider NHS workforce transformation in genomics.

Ed Miller Dr Ed Miller is a Senior Education Development Officer for HEE’s Genomics Education Programme. Ed provides scientific and educational support to the programme through development and production of a range of resources for the NHS workforce. Before joining the Genomics Education Programme, Ed researched DNA damage repair and replication and has a PhD from the University Birmingham in this area. During his time as a researcher he gained valuable experience in science communication and public engagement developing, organising and presenting events to educate a wide range of audiences.





 Chat Contributers

 

100 Tweets
200 Tweets
20000 Impressions
20000 Impressions
20000 Impressions




 Engagement Wheel






 Chat Word Cloud

 

 Participant bio cloud





 Chat Summary

 

This #WeNurses started by exploring complex conversations in general: 



There were some varied answers:










Question 2 focussed on medical jargon:

















The discussion then turned to overcoming communication barriers:















The complexity of communicating genomics was then explored:














Finally the concept of exploring how we could make the language of genomics more user friendly was addressed:













 Post Chat Comments

 
After the chat you may like to add a reflection, add some questions, or maybe you've made a change from something you leant on the chat...well now you can with "post chat comments" below.

You'll need to be logged into via Twitter from the main menu, then you can share your post chat comments...
@{{Comment.screenName}}
{{Comment.DateCreated | date:"dd MMMM yyyy HH:mm"}}
{{Comment.Comment}}




 #WeNurses transcript

 
@WeNurses
04 July 2017 20:00
Gosh that hour flew by ! What a fab discussion #WeNurses
@WeNurses
04 July 2017 20:00
Thank you to the @genomicsedu team for being such brilliant experts in the room tonight #WeNurses https://t.co/DdHYBrslhy
@AgencyNurse
04 July 2017 20:00
RT @sue_hatton1: #WeNurses @MrsBosanquet totally agree and case studies really impactful so nurses can relate to clinical practice. https:/…
@MelanieJE13
04 July 2017 20:01
RT @sue_hatton1: #WeNurses #GenerationGenome published today:Genomic medicine is changing lives and Britain leads the field @CMO_England ht…
@AgencyNurse
04 July 2017 20:02
Thank you for a brilliant hour #WeNurses
@EdGenomesEdu
04 July 2017 20:02
We developing new resources to help healthcare professionals feel comfortable with the language of genomics @GenomicsGame #WeNurses
@EdGenomesEdu
04 July 2017 20:02
@wenurses Thanks all great chat! #WeNurses
@CharlotteMur10
04 July 2017 20:03
RT @WeNurses: Thank you to the @genomicsedu team for being such brilliant experts in the room tonight #WeNurses https://t.co/DdHYBrslhy
@PoojaDasani1
04 July 2017 20:03
@WeNurses @genomicsedu Thank you for hosting such an interesting discussion #WeNurses
@AlisonPope4
04 July 2017 20:03
RT @WeNurses: Thank you to the @genomicsedu team for being such brilliant experts in the room tonight #WeNurses https://t.co/DdHYBrslhy
@WeNurses
04 July 2017 20:03
And thank you to everyone who joined us this evening for your fabulous tweets and insight #WeNurses https://t.co/n0tt5C6WnQ
@nursingknitter
04 July 2017 20:03
Perhaps genomics sounds very 'science lab' and 'specialist' rather than frontline impact for some staff #WeNurses
@WeNurses
04 July 2017 20:03
RT @samgoosejones: Perhaps genomics sounds very 'science lab' and 'specialist' rather than frontline impact for some staff #WeNurses
@AgencyNurse
04 July 2017 20:03
RT @samgoosejones: Perhaps genomics sounds very 'science lab' and 'specialist' rather than frontline impact for some staff #WeNurses
@TheSarcasticOwl
04 July 2017 20:04
@WeNurses @sue_hatton1 @PoojaDasani1 @mbishop_uk Thanks! #WeNurses
@PoojaDasani1
04 July 2017 20:04
RT @samgoosejones: Perhaps genomics sounds very 'science lab' and 'specialist' rather than frontline impact for some staff #WeNurses
@sue_hatton1
04 July 2017 20:04
#WeNurses our pleasure. Everyone stay in contact and let @genomicsedu know how the programme can help. https://t.co/8JsQCJpG64
@PoojaDasani1
04 July 2017 20:04
RT @WeNurses: And thank you to everyone who joined us this evening for your fabulous tweets and insight #WeNurses https://t.co/n0tt5C6WnQ
@schoolnurse17
04 July 2017 20:04
Thank you for a fab discussion - mostly lurked but was great #WeNurses
@DrUmeshPrabhu
04 July 2017 20:04
RT @WeNurses: And thank you to everyone who joined us this evening for your fabulous tweets and insight #WeNurses https://t.co/n0tt5C6WnQ
@AgencyNurse
04 July 2017 20:04
Absolutely #Wenurses https://t.co/4LyeuYp5so
@Caroline_Benj
04 July 2017 20:04
@WeNurses @genomicsedu Great chat - so good to see the nursing community engaging /debating genomics and thanks HEE Genomics and #WeNurses
@AgencyNurse
04 July 2017 20:05
RT @sue_hatton1: #WeNurses our pleasure. Everyone stay in contact and let @genomicsedu know how the programme can help. https://t.co/8JsQCJ…
@WeNurses
04 July 2017 20:05
RT @sue_hatton1: #WeNurses our pleasure. Everyone stay in contact and let @genomicsedu know how the programme can help. https://t.co/8JsQCJ…
@CharlotteMur10
04 July 2017 20:05
RT @sue_hatton1: #WeNurses our pleasure. Everyone stay in contact and let @genomicsedu know how the programme can help. https://t.co/8JsQCJ…
@sue_hatton1
04 July 2017 20:05
RT @AgencyNurse: Absolutely #Wenurses https://t.co/4LyeuYp5so
@WeNurses
04 July 2017 20:06
Great ideas #Wenurses https://t.co/s3LhjQDxVC
@WeNurses
04 July 2017 20:06
On Thursday #WeNurses will be exploring ... Digital literacy in health > https://t.co/40KUan4RYh #WeNurses https://t.co/BTzeymbP9o
@nursingknitter
04 July 2017 20:06
Thank you for a swift hour of chat. Happy to have stumbled onto to twitter to join in #WeNurses
@jacmmw
04 July 2017 20:06
RT @WeNurses: Thank you to the @genomicsedu team for being such brilliant experts in the room tonight #WeNurses https://t.co/DdHYBrslhy
@mbishop_uk
04 July 2017 20:08
@TheSarcasticOwl @WeNurses @sue_hatton1 @PoojaDasani1 Thanks for your insight @TheSarcasticOwl hope you enjoyed the chat #WeNurses
@babymed_Ke
04 July 2017 20:09
RT @WeNurses: On Thursday #WeNurses will be exploring ... Digital literacy in health > https://t.co/40KUan4RYh #WeNurses https://t.co/B…
@EdGenomesEdu
04 July 2017 20:10
Thanks to @sue_hatton1 @TheSarcasticOwl @PoojaDasani1 for all your contributions! #WeNurses
@Caroline_Benj
04 July 2017 20:10
RT @sue_hatton1: #WeNurses #GenerationGenome published today:Genomic medicine is changing lives and Britain leads the field @CMO_England ht…
@Caroline_Benj
04 July 2017 20:10
RT @sue_hatton1: #WeNurses Published today https://t.co/C1Mdjak9yS It explores the potential of genomics to improve health and prevent ill-…
@Sectioned_
04 July 2017 20:11
@WeNurses #WeNurses I definitely use "condition" in #mentalhealth where I an because "illness" is controversial - e… https://t.co/Md3e7PFlPd
@Caroline_Benj
04 July 2017 20:11
RT @sue_hatton1: #WeNurses Understand genome sequencing, and explore its impactMOOC: https://t.co/q52EtRr48J can help too. All Free
@Caroline_Benj
04 July 2017 20:11
RT @sue_hatton1: #WeNurses Discover more about DNA genes genomes & implications for our health & society https://t.co/xsPazaBnfS What else…
@AlisonPope4
04 July 2017 20:11
RT @sue_hatton1: #WeNurses our pleasure. Everyone stay in contact and let @genomicsedu know how the programme can help. https://t.co/8JsQCJ…
@MrsBosanquet
04 July 2017 20:14
RT @WeNurses: And thank you to everyone who joined us this evening for your fabulous tweets and insight #WeNurses https://t.co/n0tt5C6WnQ
@WeNurses
04 July 2017 20:14
want to learn more about @genomicsedu a quick watch here will nail it :) #wenurses https://t.co/2HNrTY0Gwq
@Caroline_Benj
04 July 2017 20:16
RT @sue_hatton1: #WeNurses Has anyone got any other examples and tactics that colleagues can use? https://t.co/Mg8JZlrsVu
@Caroline_Benj
04 July 2017 20:16
RT @sue_hatton1: #WeNurses https://t.co/s4eR9YvAUp Gr8 blog Jon Roberts ‘Talking about genetics with children' using Harry Potter. Really…
@technoxray
04 July 2017 20:17
RT @sue_hatton1: #WeNurses Published today https://t.co/C1Mdjak9yS It explores the potential of genomics to improve health and prevent ill-…
@Caroline_Benj
04 July 2017 20:18
RT @WeNurses: Wow what a useful link #WeNurses https://t.co/xvPp7QQWgg
@Caroline_Benj
04 July 2017 20:20
RT @WeNurses: Hello and welcome to tonight's #WeNurses with @genomicsedu Please tweet us a hello if you are joining us https://t.co/i2rCf…
@HelenBalsdon1
04 July 2017 20:21
RT @WeNurses: On Thursday #WeNurses will be exploring ... Digital literacy in health > http://buff.ly/2sDkSnN #WeNurses https://t.co/B…
@fikawithkitty
04 July 2017 20:21
RT @WeNurses: want to learn more about @genomicsedu a quick watch here will nail it :) #wenurses https://t.co/2HNrTY0Gwq
@Jacquelin_Joyce
04 July 2017 20:24
RT @WeNurses: A useful link #WeNurses https://t.co/ukouoZOd53
@fikawithkitty
04 July 2017 20:25
RT @samgoosejones: Perhaps genomics sounds very 'science lab' and 'specialist' rather than frontline impact for some staff #WeNurses
@EdGenomesEdu
04 July 2017 20:25
RT @WeNurses: want to learn more about @genomicsedu a quick watch here will nail it :) #wenurses https://t.co/2HNrTY0Gwq
@CRH_Pearson
04 July 2017 20:29
RT @WeNurses: Interesting point #WeNurses https://t.co/Xt9LNZujxi
@WeCYPnurses
04 July 2017 20:29
RT @WeNurses: A great link for @WeCYPnurses #WeNurses https://t.co/xcORn9WeV0
@DemelzaKlass
04 July 2017 20:36
RT @AgencyNurse: great point #WeNurses look out for subtle clues that the person you are talking too is over saturated with info https://…
@DemelzaKlass
04 July 2017 20:36
RT @AgencyNurse: I often try to echo the language the person uses #WeNurses So if the call their stomach a tummy I go with that https://t…
@DemelzaKlass
04 July 2017 20:37
RT @WeNurses: Asking questions is key so what do you think is a good question to ask? #wenurses https://t.co/nApbHZGGow
@DemelzaKlass
04 July 2017 20:38
RT @samgoosejones: Perhaps genomics sounds very 'science lab' and 'specialist' rather than frontline impact for some staff #WeNurses
@DemelzaKlass
04 July 2017 20:39
RT @hepworth_becky: @WeNurses Preparation is key. I want to know that you want to work with my team and know about what we do. #wenurses
@DemelzaKlass
04 July 2017 20:40
RT @WeNurses: And thank you to everyone who joined us this evening for your fabulous tweets and insight #WeNurses https://t.co/n0tt5C6WnQ
@WeNurses
04 July 2017 20:46
Here's tonights #WeNurses post chat info https://t.co/urknpLLB0S AND here's how to use it :)… https://t.co/BmHbOd52oZ
@JoannaGrant68
04 July 2017 20:47
RT @sue_hatton1: #WeNurses http://bit.ly/23X7XnQ Gr8 blog Jon Roberts ‘Talking about genetics with children' using Harry Potter. Really…
@thoughtclimber
04 July 2017 20:49
#PoetsInAFilm #WeNurses #mentalhealth #stopstigma https://t.co/HUxJk8vJSU
@JennytheM
04 July 2017 20:51
RT @WeNurses: Here's tonights #WeNurses post chat info https://t.co/urknpLLB0S AND here's how to use it :) https://t.co/IvX1Qfcd5H Thanks a…
@AutonRuth
04 July 2017 21:11
RT @sue_hatton1: #WeNurses Discover more about DNA genes genomes & implications for our health & society https://t.co/xsPazaBnfS What else…
@AS_UK
04 July 2017 21:19
RT @sue_hatton1: #WeNurses #GenerationGenome published today:Genomic medicine is changing lives and Britain leads the field @CMO_England ht…
@Rita_Bos
04 July 2017 21:32
RT @sue_hatton1: #WeNurses Understand genome sequencing, and explore its impactMOOC: https://t.co/q52EtRr48J can help too. All Free
@julieatkey
04 July 2017 21:35
RT @WeNurses: want to learn more about @genomicsedu a quick watch here will nail it :) #wenurses https://t.co/2HNrTY0Gwq




 Stats

 
 Total contributers: 32
 Total tweets: 67
 Total reach: 1,249,246

  • Follow us