#PatientStories - Thursday 10th March 2022 8:30pm (GMT Standard Time)
Your Patients' Stories
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fHosted by WeNurses using #PatientStories
This is the first of two tweetchats with @HOPEnetworkNHS on Patient Stories as part of the "Story Telling Festival" with opportunities to learn more about why and how to create real value from patient stories, see and register for an amazing lineup of online events here.
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We all have an experience with a patient that defines our approach to delivering our care, in fact, we likely all have quite a few that shape our ethical, clinical, and learning journey throughout our nursing career. We likely all have that one patient story that we regale peers or friends and family that define us as a nurse.
Patients' stories and experiences have the power to stop us in our tracks and our patients' feedback is part of our NMC revalidation, so there is no doubt they are valued and are an important part of delivering care.
We talk about "putting the patient at the center of all we do" and we regularly hear terms like "patient-centric care" yet we don't seem to see the impact of our care on patients through their eyes, or words very often presented as formal learning opportunities, individually or as a service.
This chat, as part of the patient stories festival, aims to explore how we move from taking many, many powerful patient stories from delivering anecdotal or personal impact on us as individuals to delivering value to a wider audience, possibly into service design and delivery.
We'll be asking the following questions during this tweetchat to guide us through the chat:
- Why do you feel #patientstories are so important to delivering care?
- Why do you think #patientstories evoke such strong reactions?
- Are there types of #patientstories that we tend to see more than others?
- What type of #patientstories do you think are the most valuable to share?
- Do you think #patientstories help you maintain lessons learned to improve practice?
Following this introductory chat on #patientstories we have another tweetchat planned that looks at how we can support patient stories within organisations to deliver more value by looking at the when, where and how of patient stories 17th March at 20:30 .
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#PatientStories transcript
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@WeNurses
10 March 2022 20:30
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Hello and welcome to tonight's #patientstories tweetchat! Please say hi and introduce yourself :) Thank you to our guest hosts @lgoodbu & @kat_glaister from @HopeNetworkNHS for tweeting with us this evening :) 1st #pateintstories question coming up! https://t.co/vpnw8NGg3K |
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@AgencyNurse
10 March 2022 20:31
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Hi everyone - great to be chatting #patientstories this evening https://twitter.com/WeNurses/status/1502019003807682561 |
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@bccww
10 March 2022 20:31
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RT @WeNurses: Hello and welcome to tonight's #patientstories tweetchat! Please say hi and introduce yourself :) Thank you to our guest host… |
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@WeNurses
10 March 2022 20:32
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Hi Lesley - great to have you here #PatientStories https://twitter.com/lgoodbu/status/1502019481513734157 |
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@lgoodbu
10 March 2022 20:33
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RT @WeNurses: Hi Lesley - great to have you here #PatientStories |
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@AgencyNurse
10 March 2022 20:33
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Love this sketchnote #PatientStories https://twitter.com/lgoodbu/status/1502019481513734157 |
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@lgoodbu
10 March 2022 20:35
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@AgencyNurse It was a summary of a session we had from our colleague @dr_brin who helped the @HopeNetworkNHS understand the psychology of storytelling I like the cuddle hormone bit #patientstories https://t.co/KovMEziOQ1 |
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@FordeJohnston
10 March 2022 20:36
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RT @AgencyNurse: Hi everyone - great to be chatting #patientstories this evening |
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@FordeJohnston
10 March 2022 20:36
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RT @WeNurses: Hello and welcome to tonight's #patientstories tweetchat! Please say hi and introduce yourself :) Thank you to our guest host… |
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@firogers3
10 March 2022 20:37
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@WeNurses @lgoodbu @kat_glaister @HopeNetworkNHS Hi I’m a young caters coordinator @WYpartnership - looking forward to chat #patientstories |
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@WeNurses
10 March 2022 20:37
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Hi Kat and welcome #patientstories https://twitter.com/kat_glaister/status/1502020502637920258 |
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@AgencyNurse
10 March 2022 20:38
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@lgoodbu @dr_brin @HopeNetworkNHS simply fab #patientstories |
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@WeNurses
10 March 2022 20:38
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@firogers3 @lgoodbu @kat_glaister @HopeNetworkNHS @WYpartnership Hi Fiona great to see you #PatientStories |
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@lgoodbu
10 March 2022 20:39
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RT @AgencyNurse: @lgoodbu @dr_brin @HopeNetworkNHS simply fab #patientstories |
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@J_Critcher
10 March 2022 20:39
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@WeNurses @lgoodbu @kat_glaister @HopeNetworkNHS Hi Julie, have recently moved into lecturing role following many years as a school nurse #patientstories |
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@WeNurses
10 March 2022 20:40
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#pateintstories Question 2 "Why do you think #patientstories evoke such strong reactions?" Add #patientstories to your replies so we can all see them :) https://t.co/hfEdexkHZf |
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@WeNurses
10 March 2022 20:40
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@J_Critcher @lgoodbu @kat_glaister @HopeNetworkNHS Hi Julie and welcome #PatientStories |
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@WeNurses
10 March 2022 20:40
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#PatientStories https://twitter.com/lgoodbu/status/1502021148539817989 |
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@lgoodbu
10 March 2022 20:41
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@WeNurses They connect to our innate human nature there are few experiences that are unique and you can often identify with a sense of fragility vulnerability and connection that sharing a story creates #patientstories https://t.co/wAhpj4iOv6 |
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@AgencyNurse
10 March 2022 20:41
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Because we relate to stories as human beings #PatientStories https://twitter.com/WeNurses/status/1502021473925480452 |
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@RhiannonMck44
10 March 2022 20:42
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Hi I am Rhiannon, I work for the NHS as staff Nurse. Hello everyone :) #patientstories |
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@WeCYPnurses
10 March 2022 20:42
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Fab question #patientstories https://twitter.com/WeNurses/status/1502021473925480452 |
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@firogers3
10 March 2022 20:42
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@AgencyNurse @lgoodbu @dr_brin @HopeNetworkNHS Definitely one to share - so much all in one sketchnote #patientstories |
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@lgoodbu
10 March 2022 20:42
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@WeNurses They help you to understand someone else’s perspective it could be a patient, a carer or a member of staff but stories help you understand how it feels to deliver or receive care #patientstories |
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@WeNurses
10 March 2022 20:42
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RT @AgencyNurse: Because we relate to stories as human beings #PatientStories https://twitter.com/WeNurses/status/1502021473925480452 |
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@lgoodbu
10 March 2022 20:42
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RT @firogers3: @AgencyNurse @lgoodbu @dr_brin @HopeNetworkNHS Definitely one to share - so much all in one sketchnote #patientstories |
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@WeNurses
10 March 2022 20:43
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Absolutely #PatientStories https://twitter.com/lgoodbu/status/1502022124931846150 |
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@J_Critcher
10 March 2022 20:43
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@WeNurses #patientstories personally feel patient/client stories are invaluable to understand where care has been excellent or not so good so practice can be reviewed and improved |
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@lgoodbu
10 March 2022 20:43
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@RhiannonMck44 Hi Rhiannon welcome #patientstories |
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@kat_glaister
10 March 2022 20:43
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@WeNurses Because they offer a direct window on the experience of care #patientstories |
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@lgoodbu
10 March 2022 20:43
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RT @J_Critcher: @WeNurses #patientstories personally feel patient/client stories are invaluable to understand where care has been excellent… |
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@RhiannonMck44
10 March 2022 20:44
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Q2. There is an intensity of emotions, they are relatable and meaningful to the person telling the story. #patientstories |
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@WeNurses
10 March 2022 20:44
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really well said #PatientStories https://twitter.com/J_Critcher/status/1502022286966149134 |
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@lgoodbu
10 March 2022 20:44
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@J_Critcher @WeNurses They are certainly powerful and memorable #Patientstories |
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@lgoodbu
10 March 2022 20:44
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RT @WeNurses: really well said #PatientStories |
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@lgoodbu
10 March 2022 20:44
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RT @kat_glaister: @WeNurses Because they offer a direct window on the experience of care #patientstories |
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@RobinD100
10 March 2022 20:44
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@WeNurses So many reasons. They make what we do real. They reconnect us to why we choose to work in healthcare.#Patientstories |
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@karenjataylor
10 March 2022 20:45
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They're memorable. You remember the person and what happened to them. You can empathise with them. It's not "a bit of feedback". Stories have details that help us understand how care felt #patientstories |
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@AgencyNurse
10 March 2022 20:45
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@J_Critcher @WeNurses agree and we need a balance of stories around excellent and what can be improved ... so glad you mentioned both #patientstories |
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@J_Critcher
10 March 2022 20:45
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@WeNurses #patientstories if it isn’t what staff want to hear can be difficult to receive |
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@AgencyNurse
10 March 2022 20:45
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@kat_glaister @WeNurses what a lovely way to express this #patientstories |
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@WeNurses
10 March 2022 20:46
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This > #patientstories https://twitter.com/karenjataylor/status/1502022768719712260 |
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@lgoodbu
10 March 2022 20:46
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@karenjataylor I agree @karenjataylor and the feedback from stories backs that up #Patientstories https://t.co/InQlXiOlpH |
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@lgoodbu
10 March 2022 20:46
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RT @AgencyNurse: @kat_glaister @WeNurses what a lovely way to express this #patientstories |
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@lgoodbu
10 March 2022 20:47
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RT @J_Critcher: @WeNurses #patientstories if it isn’t what staff want to hear can be difficult to receive |
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@WeNurses
10 March 2022 20:47
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Important points #patientstories https://twitter.com/RobinD100/status/1502022694359150596 |
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@lgoodbu
10 March 2022 20:47
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@J_Critcher @WeNurses It can we need to listen and reflect on perspectives #patientstories |
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@shiv_smith
10 March 2022 20:47
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RT @AgencyNurse: Looking forward to getting involved in the #PatientStories tweetchat this evening |
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@WeNurses
10 March 2022 20:48
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Time for #patientstories Question 3 "Are there types of #patientstories that we tend to see more than others?" https://t.co/tQuDp2Yy37 |
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@firogers3
10 March 2022 20:48
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@lgoodbu @WeNurses Listening to patients, carers or members of staff makes it “real” and authentic and can demonstrate the impact of care or behaviours #whatmatterstoyou #patientstories |
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@GaryHodge1968
10 March 2022 20:48
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@WeNurses #patientstories |
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@WeNurses
10 March 2022 20:48
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Brilliant #patientstories https://twitter.com/lgoodbu/status/1502023151449952271 |
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@RobinD100
10 March 2022 20:49
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@WeNurses So true. I can remember patient stories from 20 years ago. So powerful. #feelingold #patientstories |
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@lgoodbu
10 March 2022 20:49
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@WeNurses Often people are asked to tell their story at events conferences focus groups & that can often be traumatic especially when stories are shared multiple time I think digital stories are good they can be shared with consent the person doesn’t have to keep repeating #patientstories |
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@lgoodbu
10 March 2022 20:50
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RT @RobinD100: @WeNurses So true. I can remember patient stories from 20 years ago. So powerful. #feelingold #patientstories |
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@AgencyNurse
10 March 2022 20:50
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I'm not sure about this but know that I have not seen many #PatientStories from people living with dementia ... we need to get more creative as to how we can enable the most vulnerable to have a voice and tell their stories @StuWrightDCL https://twitter.com/WeNurses/status/1502023487271092236 |
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@WeNurses
10 March 2022 20:51
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RT @AgencyNurse: I'm not sure about this but know that I have not seen many #PatientStories from people living with dementia ... we need to… |
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@lgoodbu
10 March 2022 20:51
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@RobinD100 @WeNurses Dont feel old just think of the impact..... of those stories #patientstories |
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@lgoodbu
10 March 2022 20:51
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RT @AgencyNurse: I'm not sure about this but know that I have not seen many #PatientStories from people living with dementia ... we need to… |
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@AgencyNurse
10 March 2022 20:52
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We need both - as people working in health and care we need to both see where we need to improve and where things are going right #patientstories https://twitter.com/firogers3/status/1502023987970326534 |
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@RobinD100
10 March 2022 20:52
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RT @AgencyNurse: I'm not sure about this but know that I have not seen many #PatientStories from people living with dementia ... we need to… |
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@karenjataylor
10 March 2022 20:52
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We have recorded a mix of stories but I guess we prefer "positive* stories. We're not comfortable sharing difficult or complex stories, especially in public #patientstories |
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@WeNurses
10 March 2022 20:53
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Interesting #patientstories https://twitter.com/kat_glaister/status/1502023901139947526 |
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@kat_glaister
10 March 2022 20:53
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@WeNurses I think that people often think that there is more learning available from negative #patientstories but I believe positive stories can provide great learning too.@AppreciatingP |
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@lgoodbu
10 March 2022 20:53
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@WeNurses I often hear of patient stories being told at committee and boards where someone reads a story its feels much more authentic if the story is in the first person that’s why digital stories are so impactful #patientstories |
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@WeNurses
10 March 2022 20:53
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a really important point Lesley #patientstories https://twitter.com/lgoodbu/status/1502023893825081362 |
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@lgoodbu
10 March 2022 20:53
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@WeNurses Digital stories are 3-5 mins long in the first person and made in partnership with the person who is sharing the story and the finished product belongs to the person #patientstories https://t.co/xIvsk4OHO1 |
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@firogers3
10 March 2022 20:54
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@WeNurses People of all ages can relate to stories they can also be very personal and impactful #patientstories |
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@lgoodbu
10 March 2022 20:54
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RT @kat_glaister: @WeNurses I think that people often think that there is more learning available from negative #patientstories but I belie… |
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@AgencyNurse
10 March 2022 20:54
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@lgoodbu @WeNurses this is such a vital point and something i have often worried about #patientstories |
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@firogers3
10 March 2022 20:54
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RT @kat_glaister: @WeNurses Because they offer a direct window on the experience of care #patientstories |
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@lgoodbu
10 March 2022 20:55
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RT @WeNurses: Important points #patientstories |
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@bazzie1967
10 March 2022 20:55
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RT @WeNurses: This > #patientstories |
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@RhiannonMck44
10 March 2022 20:55
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Some of my patients shared their story as a coping mechanism, whereas others like to vent. In my experience, I have encounted just as many positives with patient's stories as negatives. #patientstories |
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@WeNurses
10 March 2022 20:56
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Question 4 on tonight's #patientstories chat "What type of #patientstories do you think are the most valuable to share?" Keep adding #patientstories to all your tweets please :) https://t.co/OaiktRQw0K |
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@lgoodbu
10 March 2022 20:56
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RT @firogers3: @WeNurses People of all ages can relate to stories they can also be very personal and impactful #patientstories |
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@J_Critcher
10 March 2022 20:56
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@WeNurses #patientstories I remember using touch points a few years ago with health visitor and school nursing students |
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@lgoodbu
10 March 2022 20:56
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RT @WeNurses: a really important point Lesley #patientstories |
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@AgencyNurse
10 March 2022 20:56
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@kat_glaister @WeNurses @StuWrightDCL the amazing @StuWrightDCL is doing great work in this area .... small stories using photos and videos and written testimonials from the people that care for them that have so much impact #patientstories |
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@karenjataylor
10 March 2022 20:56
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The digital approach creates a safe space for teller and documenter. A good consent process ensures the teller's meaning and emphasis remains authentic #patientstories |
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@WeNurses
10 March 2022 20:56
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RT @J_Critcher: @WeNurses #patientstories I remember using touch points a few years ago with health visitor and school nursing students |
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@lgoodbu
10 March 2022 20:56
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RT @J_Critcher: @WeNurses #patientstories I remember using touch points a few years ago with health visitor and school nursing students |
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@WeNurses
10 March 2022 20:57
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RT @firogers3: @WeNurses People of all ages can relate to stories they can also be very personal and impactful #patientstories |
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@WeNurses
10 March 2022 20:57
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Ooooooh fab .... yes this as an extra question #PatientStories https://twitter.com/Nyrs_Emma/status/1502025781131755529 |
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@lgoodbu
10 March 2022 20:57
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@WeNurses Negative and positive stories are equally valuable its about sharing the perspective of the person who is telling the story taking time to listen understand and most importantly to act #patientstories |
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@karenjataylor
10 March 2022 20:58
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#patientstories are often universal too - if we had a better or agreed way to share, more orgs could benefit from the approach |
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@lgoodbu
10 March 2022 20:58
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RT @WeNurses: Ooooooh fab .... yes this as an extra question #PatientStories |
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@lgoodbu
10 March 2022 20:58
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RT @karenjataylor: #patientstories are often universal too - if we had a better or agreed way to share, more orgs could benefit from the ap… |
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@WeNurses
10 March 2022 20:58
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RT @kat_glaister: @WeNurses I think that people often think that there is more learning available from negative #patientstories but I belie… |
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@kat_glaister
10 March 2022 20:58
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@WeNurses To be given access to help anyone stare their story is a privilege and all are valuable as each will reflect an individual’s experience of health and:or care #patientstories |
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@firogers3
10 March 2022 20:59
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@WeNurses Hearing #patientstories is powerful and also provides the story teller opportunities too |
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@J_Critcher
10 March 2022 20:59
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@lgoodbu @WeNurses I agree Lesley but not everyone wishes to engage with a patient story if they feel it appears to challenge care/treatment #patientstories |
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@RhiannonMck44
10 March 2022 20:59
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Q4. Negative stories help shape improvement, we learn and hopefully prevent future occurrences. Positive stories also provide reassurance, a sense of purpose, boost morale and motivation. However all stories are insightful and meaningful, and alot can be learned. #patientstories |
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@GaryHodge1968
10 March 2022 20:59
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@lgoodbu @WeNurses Storytelling is like any form of communication it requires a two way transfer of information. Digital stories offer a multi media experience which allows the receiver to engage in a variety of ways other than listening alone #patientstories |
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@WeNurses
10 March 2022 20:59
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RT @firogers3: @WeNurses Hearing #patientstories is powerful and also provides the story teller opportunities too |
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@karenjataylor
10 March 2022 21:00
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RT @firogers3: @WeNurses Hearing #patientstories is powerful and also provides the story teller opportunities too |
Stats
Total contributers:
15
Total tweets:
96
Total reach:
3,162,969
