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From March 20th -24th its is Experiences Of Care Week - #ExpOfCare - A week designed to get everyone talking about experiences of care and how we can learn and improve from them.  There is lots going on throughout the week (take a look HERE) but this Twitter discussion will take place on Thursday 23rd March from 8pm and will explore experiences of care in more depth.  

Everyone is welcome to join this Experience of Care discussion, members of the public, students, staff, together we all have an impact on creating positive experiences for patients and families who use and staff who deliver services. Using #ExpofCare in the twitter chat will ensure we capture the themes of the discussion to inform ongoing work to in this area.  The twitter chat will provide an opportunity to explore what experience of care means to us all, what matters most to us, the elements we need to nurture and our vision for the future.

Useful pre reading/resources:

Patient Experience

National Quality Board’s Improving experiences of care: Our shared understanding and ambition https://www.england.nhs.uk/ourwork/part-rel/nqb/

How to implement ‘ALWAYS’ events within an organisation to drive improvement inexperiences https://www.england.nhs.uk/ourwork/pe/always-events/

NHS England’s participation guidance can be found on the Involvement Hub: https://www.england.nhs.uk/participation/

Staff Experience

NHS Employers, Emotional Well-being Toolkit resources http://www.nhsemployers.org/your-workforce/retain-and-improve/staff-experience/health-work-and-wellbeing/protecting-staff-and-preventing-ill-health/taking-a-targeted-approach/emotional-wellbeing/how-are-you-feeling-nhs-toolkit

Developing People –Improving Care: A national framework for action on improvement and leadership in NHS-funded services 

https://improvement.nhs.uk/resources/developing-people-improving-care/

The Royal College ofPhysicians (2015) Work and Wellbeing in the NHS: Why Staff Health Matters to Patient Care https://www.rcplondon.ac.uk/guidelines-policy/work-and-wellbeing-nhs-why-staff-health-matters-patient-care

Hall. L.H., Johnson, J.Watt, I. et al. Healthcare Staff Wellbeing, Burnout and Patient Safety: A Systematic Review. PIoS One 2016; 11(7):e0159015 http://journals.plos.org/plosone/article?id=10.1371/journal.pone.0159015

West, M. (2014) Both staff and patients need care, compassion and respect. Nursing Times. 8 Jan 2014 https://www.nursingtimes.net/michael-west-both-staff-and-patients-need-care-compassion-and-respect/5066504.article

Prompt questions for the chat

1. What does Experience of Care #ExpofCare mean to you?
2. @WestM61 shares ‘both staff & patient need care, compassion and respect’. What does this mean for you?
3. Talking about #ExpofCare, what should our priorities be?
4. What are the ingredients that help achieve positive #ExpofCare?
5. What have you done to improve and enhance #ExpofCare?
6. When things are tough, how do we the focus on improving #ExpofCare?
7. How do we know we’re doing a good job & making an impact with #ExpofCare?
8. How can we ensure #ExpofCare is part of professional updating processes eg revalidation?
9. What does the future hold and where should be invest our energy in improving #ExpofCare?

Postchat reflections for CPD purposes

1. What learning is most significant for me from this twitter chat?
2. What will I do differently/take forward as a result of this twitter chat?
3. These Continuous Professional Development (CPD) resources could be used by anyone from any discipline as a framework to guide and record reflective practice http://revalidation.nmc.org.uk/download-resources/forms-and-templates/